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pmilanov1 wrote:Hi, it looks like my subscription did expire. I just renewed and I restarted PT4 several times, but the hand grabber still isn't recognizing tables or saving hands. Does the hand grabber have to activated on your end? Thanks.
Spork wrote:Hello, I just started encountering this issue. I was using someone elses' PT4 account for a long time and I eventually found out the grabber subscription expired. I was not going to renew it on an ancient shared account so I recovered my account (this one), subscribed to the grabber and cannot for the life of me get it to work. I've had no issues in the past, I've compared my configuration and settings to a friend who I literally set it up for him and it's working. I've done everything I can think of troubleshooting-wise up to and including uninstalling and reinstalling ignition and PT4 and making sure I have the latest versions of each.
Spork wrote:Hello, I just started encountering this issue. I was using someone elses' PT4 account for a long time and I eventually found out the grabber subscription expired. I was not going to renew it on an ancient shared account so I recovered my account (this one), subscribed to the grabber and cannot for the life of me get it to work. I've had no issues in the past, I've compared my configuration and settings to a friend who I literally set it up for him and it's working. I've done everything I can think of troubleshooting-wise up to and including uninstalling and reinstalling ignition and PT4 and making sure I have the latest versions of each.
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