PokerTracker

Hello, I just purchased the Ignition Hand Grabber, but the software isn't installing in PT4. I've restarted PT4 several times now without any luck. Can someone point me towards some trouble shooting steps please?

Make sure the Ignition Hand Grabber is enabled via 'PokerTracker Apps -> Ignition Hand Grabber'. If it's enabled then security software could be interfering with the files needed for the hand grabber. If you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide. In addition to the folders/files listed there add an exception for the folder containing the Ignition files:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Apps\SWduaXRpb24gSGFuZCBHcmFiYmVy

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.

If that doesn't help select 'File --> Open User Data Folder' in the main PokerTracker 4 window.

In the window that opens go into the 'Apps' folder and then inside the 'SWduaXRpb24gSGFuZCBHcmFiYmVy' folder.

Delete any files in this folder.

Next turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4.

If the issue persists select the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Attach the support bundle that's created to a Support Ticket.

Thank you! It was the f'n firewall.