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Unable to download Ignition Hand Grabber

PostPosted: Thu Mar 07, 2019 8:22 am
by roylukobe
When I open PT4, an notice will show immediately: Unable to download Ignition Hand Grabber, any idea? I am using Ignition and Bodog, anyone help?

Re: Unable to download Ignition Hand Grabber

PostPosted: Thu Mar 07, 2019 1:30 pm
by Flag_Hippo
Please make sure your security software isn't interfering by adding an exception for your C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Apps folder. If that doesn't help please enable logging, reproduce this issue and send us your log file in a Support Ticket so we investigate:

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