Please enable logging (Configure > Options) and if you see this again take a
screenshot and then after your session go to File > Open User Data Folder in the PT4 menu.
In the window that opens go to the 'Logs' folder and
compress all of the files there (just the files, not the Archive folder).
Attach this to a
Support Ticket along with your screenshot and the hand history files for the session.
By default the original hand history files will have been moved to the Processed folder when you stop the automatic import, which again you can access via File > Open User Data Folder in the PT4 menu.
Thanks.
Tutorial: Reporting a problem