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hand grabber

PostPosted: Sat Nov 02, 2019 10:30 am
by bejeweled
Is there a way to add the hand grabber to the newest version of PT4. I have had PT4 installed for awhile but I do not have the grabber?

Re: hand grabber

PostPosted: Mon Nov 04, 2019 9:44 am
by Flag_Hippo
Are you using PokerTracker 4 on Mac OSX? The hand grabber isn't available on that operating system.

Re: hand grabber

PostPosted: Mon Nov 04, 2019 4:40 pm
by bejeweled
No, Not using it on a Mac. Dell laptop PT4 version 4.15.13

Re: hand grabber

PostPosted: Tue Nov 05, 2019 7:05 am
by Flag_Hippo
Are you using the PokerTracker 4 registration code (ending in 80979F) that you registered with the Hand Grabber beta or the registration code that you haven't (F9940B)? You can check that in PokerTracker 4 by selecting the 'Help -> About' menu option. If you are using the wrong code you will either need to register your other code as well for the grabber or change the code you are using in PokerTracker 4.

Re: hand grabber

PostPosted: Tue Nov 05, 2019 2:15 pm
by bejeweled
I am using F9940B. So I need to switch the codes correct?

Re: hand grabber

PostPosted: Tue Nov 05, 2019 2:35 pm
by bejeweled
GOT IT. Thank you

Re: hand grabber

PostPosted: Tue Nov 05, 2019 4:36 pm
by Flag_Hippo
Great :)

Re: hand grabber

PostPosted: Wed Nov 06, 2019 12:40 pm
by KRNage0715
Is there any way I can use this hand grabber with the free trial?

Re: hand grabber

PostPosted: Wed Nov 06, 2019 3:02 pm
by Flag_Hippo
To request that please open a Support Ticket.

Re: hand grabber

PostPosted: Wed Nov 06, 2019 3:30 pm
by KRNage0715
Yes, I saw that response to the same question when I searched the forum yesterday, and i did open a ticket. Haven't received a reply. Guess I'll just be patient.

highfalutin