PokerTracker

So after initial setup everything had been working fine, I would occasionally have a problem with 1 table now displaying a hud. That didn't seem to happen regularly though.

I noticed this week though I've been having a lot of problems with the hud working correctly (on cash tables). Generally I try to 4 table, I have PT4 running and grabbing hands before I open ignition. Once I get 4 tables going I've been noticing that only 2 are showing up, and sometimes on the others, it's just copying stats from the tables that I'm already playing.

I haven't changed anything with the configuration. I'm also not having any issues at all when I 4 table on stars.

So we can investigate this please enable logging in PokerTracker 4 via 'Configure > Options' and then restart it before you join any tables. Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c. If you then have any problem with having a HUD not appearing then take a screenshot and send that to us in a Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.

Flag_Hippo wrote:So we can investigate this please enable logging in PokerTracker 4 via 'Configure > Options' and then restart it before you join any tables. Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c. If you then have any problem with having a HUD not appearing then take a screenshot and send that to us in a Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.

Alright, will do!