PokerTracker

Good Afternoon. I'm having an issue with Ignition Hand Grabber. I played a few hours yesterday in both 5NL and 10NL stakes. It has i'm assuming all of my 5NL hands, however for 10NL it only has 6 hands played. I played 10NL on a side table during my 5NL game, and though I didn't play it for long I know I played more than 6 hands and I know my win rate isn't what PT4 is saying it is.

When I click on results, no filter except date of yesterday, I see 10NL and 5NL (only 6 hands of 10NL and 151 hands of 5NL). Same with Statistics, no filters except Date. I even tried clearing my filters, refreshing, and then clicking "yesterday", still no luck.

Was the HUD working OK on the 10NL table during the session? If it was then please send us a screenshot of your entire PokerTracker 4 window in a Support Ticket along with the grabbed files from that session. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option:

Guide: Processed Files

If the hands are not being created at all then please enable logging in PokerTracker 4 via 'Configure -> Options -> Enable Logging'. Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c. If you then have any problem with having a HUD not appearing or hands not being created then take a screenshot and send that to us in a Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.