Full Tilt upgrade - PAH stopped recognising tables

[GabryRox]

Any estimate on when the auto-center recognizing functionality will be fixed? While I appreciated the initial patch for this (issued a week ago), the program is still unusable for more than 1-2 tables. However, since I'd imagine that at least 90% of the users willing to pay money for a HUD are playing well more than 2 tables at a time, that patch is essentially useless. I'm not a programmer, but I've worked closelely with quite a few of them in my job. I assumed this would be a quick fix because Full Tilt did not change the auto-center functionality. Since it was working with the previous version of PAH, it seemed that this was somehow just some kind of oversight by the PAH development team and therefore should not be difficult to fix. However, here we are more than a week later with not only no fix yet, but again, no idea when we might see one. It's really frustrating as a user/player to finally have all of the patches and workarounds in place with PTO and PAH yet the main reason to do all of this (see the actual stats on the screen while playing) is still not possible. Please please please... dedicate some resources to getting this final piece in place so we can get back to using the product we paid for!

[WhiteRider]

The development team is aware of the issue but I'm not sure when this will be fixed.

[perrio]

deleted

[GabryRox]

So it's now over 3 weeks since PAH has been unusable. When I paid for this software, I expected reasonable support, and that has been very sorely lacking here. I understand that it could take a few days... even about 1 week... to fix something like this. But, over 3 weeks is completely unacceptable! To be honest, that "fix" that was published last week confounds me. Don't you have a testing team that actually tests the "fixes" before they are released? Frankly, I'm fairly certain that over 90% of the owners of this software play more than 2 tables at once and use FTP's auto-center functionality. So, shouldn't this have been one of the first things that fell out in testing? So why even release a "fix" that didn't really help the vast majority of the users.

Given that this whole situation has been a nightmare, and has undoubtedly resulted in me (as well as others) leaving money on the table over the last 3 weeks, I would like to know what this company is going to do to restore goodwill and be fair and equitable to the customers that paid good money for PAH in good faith, assuming at least an average level of support. Even Full Tilt, who I will admit caused this whole mess initiallt with their ill-conceived updates, has made a legitimate attempt at reparations by extending the Iron Man bonus-earning window and adding another bonus on top of that. Of course, there is no way to know for sure how much money I've lost due to not being able to use PAH over the last 3 weeks. However, I would clearly expect that this company be prepared to offer some kind of reparations at this point, in addition to making this last peice of the fix a top priority. Ideally, I'd like to see at least a partial refund for my original purchase price. However, since I doubt the company will do this, I propose some sort of heavy future discount on one of your products. Unfortunately, I only play Omaha, so PT3 is useless for me right now. However, how about a deep discount coupon that could be used on any PT product any time in the future? At least that would have some kind of value for me, while also having value for the company in having a chance to retain some customers. I know that a lot of people have already jumped ship and went to one of your competitors. However, I don't think it's right for me to have to fork out a ton more $$$ to another company when I very well should have a working product that I paid for from you.

Please! I emplore you (meaning the develpment team and the management of your company) to get a fix out by the end of the weekend and then devise some way to mend some of the damage you've done to your paying customers.

[mashpot]

Please.... please.... please...... fix it? please? I don't want to switch to Hold em/Omaha Manager.... but feel like I have no choice.... I'm sure plenty other PLO players out there thinking the same thing....

[Omaha8player]

This situation is very disappointing. So far we have missed out on the 5X Happy Hour promotion, and now we are not going to be able to get full value from the Biggest Bonus Ever promotion. Unacceptable.

Omaha manager users were able to continue using their product after only a short delay when the new FullTilt software was introduced.

Please. Fix. Your. Software.

A discount on new purchases or free upgrades to PT3 or a new version of PTO (if it ever gets made) is the absolute minimum you can do for your customers here.

[britesorb]

Hi. Not sure if anyone else is having this issue. If I leave a table that I was playing at and then click the "X" to close the table window, the Full Tilt Client will crash. It only happens if PAH is running and I have an active table in the PAH window. The error happens all the time.

I either need to leave the tables minimized when I'm done playing, or close the PAH and then close the non-active tables. This error occurred before and after the latest Full Tilt download (custom lobbies). Any help would be greatly appreciated. Thank you.

[tightaggressive]

I am having the same crash issue and desperately waiting for a PAH update:(

[GabryRox]

OK, another week gone by and still nothing... not even an update on when we MIGHT expect a fix.

Moderator, can you please provide a contact e-mail address for someone that has the authority to actually see that something gets done on this in the very near future? Maybe the manager of the development team or something like that? This has gone way beyond being even remotely acceptable and I recognize that us querying you about this is not going to get anywhere. Not blaming you, just need to get in touch with the right poeple.

Thanks.

[aceofspades31]

This is the most ridiculous thing I've ever seen. How has this not been fixed yet?