register

Experiencing technical difficulties? Think you've found a problem with PokerAce Hud? Report it here.

Moderator: Moderators

register

Postby omegaman » Thu Sep 10, 2009 9:23 pm

mesaage says i need to register saying sept 11th like other poster,mine worked on sept 10th,i just need a registration code and i can continue.
can you please let me have please its version 1.19.10.1 beta
omegaman
 
Posts: 143
Joined: Thu May 22, 2008 5:47 am

Re: register

Postby omegaman » Thu Sep 10, 2009 9:56 pm

tried downloading the 1.19.10.3 beta but no good, my error message says i got the trial version which i do not i have full version,what has happened here.
omegaman
 
Posts: 143
Joined: Thu May 22, 2008 5:47 am

Register

Postby PokerJack » Fri Sep 11, 2009 1:50 am

Hi,
I also suddenly cannot use PAH since now.
Your registration needs updated. Please verify that today is September 11, 2009 and allow PokerAce Hud to connect to the internet in order to update your registration

I reentered the registration key several times but didn't help.
I use the current version 1.19.10.3. beta, registered version with key,
Windows XP and
it worked until yesterday evening.
The date really is September 11th even in European Time as well as in Eastern Time.
What has happened?

I never had to allow PokerAce Hud to connect to the internet before
and when it is really necessary how to do?
In Options-Preferences-Internet?
Or Options-Preferences-General-CheckForUpdates?
PokerJack
 
Posts: 15
Joined: Tue May 27, 2008 9:31 am

Re: register

Postby WhiteRider » Fri Sep 11, 2009 4:05 am

I suspect that this is a symptom of updated security, although PAH has always had to connect to our registration server.
Does this problem only occur soon after midnight such that you are on a different date to the USA (where the registration servers are)?
When this happens try setting your computer's date to the day before, which would match the server.

We had another report of this too so I'll pass it on to our development team to see if we can get it fixed.
WhiteRider
Moderator
 
Posts: 54017
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: register

Postby StdDeviant » Fri Sep 11, 2009 4:59 am

I've use PAHUD daily for years; I play full time. This is first time I can remember, for well over a year, I'm sure, that a problem like this has occured. It's happened before, but not often. Always a problem at your end. Like everyone else, it occured on Sept. 11, 2009.
StdDeviant
 
Posts: 36
Joined: Fri May 09, 2008 6:02 pm

Re: register

Postby driller » Fri Sep 11, 2009 6:15 am

Same thing as other posters
driller
 
Posts: 12
Joined: Sat Mar 15, 2008 9:29 am

Re: register

Postby driller » Fri Sep 11, 2009 6:39 am

Also I tried to register using the original code I was sent two years ago, but kept getting the same message. Also, I joined a lot earlier than 2008. I've been using PT, PTO, and PAH practically since they came out.

I just tried to register using the code I was sent today through the automatic process. Of course it was the same code I received several years ago that I had already tried. Didn't work this time either.
driller
 
Posts: 12
Joined: Sat Mar 15, 2008 9:29 am

Re: register

Postby dkinell » Fri Sep 11, 2009 8:33 am

Same thing as other posters. It has happened in the past, but reinserting my user code solved the issue each time. No so this time.
dkinell
 
Posts: 3
Joined: Sat Mar 29, 2008 3:22 am

Re: register

Postby kraada » Fri Sep 11, 2009 8:54 am

We are looking into the issue and are confident it will be resolved shortly. We apologize for any inconvenience that this may have caused.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: register

Postby driller » Fri Sep 11, 2009 9:04 am

Changing your date back will enable PAH, but it will probably screw up PT. Changing it forward to 9-12 didn't help.
driller
 
Posts: 12
Joined: Sat Mar 15, 2008 9:29 am

Next

Return to Technical Support

Who is online

Users browsing this forum: No registered users and 9 guests

cron
highfalutin