Error - can't open log file

[deltanovember]

I'm trying to import a large number of full tilt hand histories. Here is the error I am getting:

http://img264.imageshack.us/my.php?image=logsg6.jpg

[Josh]

Make sure PT3 is running with Admin rights. If that doesn't work, try reinstalling PT3.

[deltanovember]

It's definitely running with admin rights and I reinstalled PT3 on a completely separate machine. I'm still getting the same error. Is it something to do with the volume of the hand import? The raw hand histories are roughly 300mb in size. The PT3 log was about 600k in size when the error occurred.

[APerfect10]

No, that is not the problem. The problem is a Windows permission issue.

Go Start->Run, 'msconfig' OK. Under the 'Boot' tab, click 'Safe Boot' and 'Network'. Apply->OK. Restart your computer into Safe mode.

In safe mode, completely uninstall PokerTracker 3 (do not uninstall PostgreSQL!). Make sure that your Program Files/PokerTracker 3 directory is completely removed. If it is not, manually delete it.

Now reinstall PT3 while still in Safe mode. After installation, reboot back into normal mode and everything should be resolved.

To get back into normal mode, repeat the above steps but this time uncheck 'Safe boot'.

Best regards,

Derek

[deltanovember]

Followed the instructions to the letter but I'm still getting the error. It's not a huge deal as the hands still appear to be importing. I just can't navigate about the PT3 interface until the imports are done.