refund please

[gpfs7]

i got the hud to use yet every other day i experience a new problem wehre it worked yesterday yet not today
full tilt worked yesterday but not today

[gpfs7]

i want a fucking refund, i did everything you guys said, i dont pay money for bull shit service
dont give beta versions that dont work

[APerfect10]

[url=http://www.pokertracker3.com/forums/viewforum.php?f=21eky]** Moved to PokerAce Hud - General forum **[/urleky]

[APerfect10]

Please read the note at the top of the [url=http://www.pokertracker3.com/products/PAH/purchase.phpu13]PokerAce Hud - Purchase[/urlu13] page. Specifically take note to the bolded words.

You have posted two messages on the forum. I replied to both messages and requested that you send me a log file via the support system so that I can review your configurations and troubleshoot the issue. I cannot understand how you could state that you have done everything that we have said. Not only did you not send us a log file as requested, you never followed up with your initial messages.

From [url=http://www.dictionary.comu13]dictionary.com[/urlu13]
[quoteu13]beta

adjective
1. second in order of importance; "the candidate, considered a beta male, was perceived to be unable to lead his party to victory"
2. [bu13]preliminary or testing stage of a software or hardware product; "a beta version"; "beta software" [/bu13][/quoteu13]

If you want to get PokerAce Hud working, I will gladly look into your issue but I will need a log file. We have thousands of satisfied users who are not having trouble. We will get it working properly, it is more than likely a small configurations problem.

Best regards,

Derek

[JimmytheGeek]

[quote="gpfs7"ikn]i want a xxxxing refund, i did everything you guys said, i dont pay money for bull xxxx service
dont give beta versions that dont work[/quoteikn]

Your language is indicative of your intelligence level. Which is indicative of your inability to work with PAHud's support to get it working.

I admire APerfect10's restraint in his civil response to you.

[Salamando]

[quote="gpfs7"9dc]i want a fucking refund, i did everything you guys said, i dont pay money for bull shit service
dont give beta versions that dont work[/quote9dc]

Losing player imo =)

Keep up the excellent work PokerAce.
Cheers

[kmver]

Using PA Hud 2 years as of march 31. Very few problems just my 2cents. Like any software it will takes time to get use to it.
Support has been great same with pt.