Question for CEREUS users

[TheGameKat]

Thought I'd get some feedback from users before hassling support... Anyone else having problems since the last UB upgrade? Specifically stats only appearing sometimes. Also, this is a PTO issue but while I'm here... import problems for tourns?

[WhiteRider]

Are you using the latest PAH version 1.19.10.3 with Options -> Preferences -> Cereus configured to look in the Instant Replay folder (NOT the hand history folder).

Please enable logging, reproduce the problem on a single table and play 30+ hands, and attach the PAHud.log file to this ticket so that we can review your configurations and troubleshoot the issue.
Tutorial: How to Create a Log File

[TheGameKat]

Yeah it was working fine with those settings. It's glitching on Stars too so I suspect the problem is on my end. I'll send you a log file if I can't figure it out. Thx.

[TNDolly]

I just downloaded the latest software update from Cereus and PAH isn't displaying stats for me on the tables. I'm using v1.19.10.3 beta and the directory is C:\Program Files\UltimateBet\InstantReplay. Poker Tracker is picking up the data so it is working fine, but PAH isn't displaying the data.
Thanks.

[WhiteRider]

Please send us a log file via a support ticket so that we can investigate.

[TNDolly]

I've tried to recreate the issue and could not. It's working now. If it happens again, I'll create the log file and send it in.
Thanks.

[WhiteRider]

OK, great - thanks for letting us know.