Import problems from Microgaming

[THHB]

I have tried to import hand history from one of my computers where PT3 is not installed.
When you export hand history from the Microgaming client, it is automatically saved as a text file.
But for some reason the PT3 on one of my other computers will not read this text file.
I have tried to import the text file from a memory stick (directory) and also from the email import option, but with the same disappointing result.


What to do ??

[kraada]

What version of PT3 are you trying to import the hand into?

[THHB]

version 3.06.1

[THHB]

just downloaded the newest version 3.07... but same problem.
PT3 can not find any files in the text document - and the only format that the MicroGaming client is exporting hand history as, is as a text document.

[kraada]

Try importing the hand into 3.07.2 and see if that works better for you.

[THHB]

see my latest post... does not work either

Please list what can cause this problem...

Please dont ask me to send you a ticket. Tried that 20 times before and I never succeeded doing that.

Maybe best solution is to let me download my PT3 licens to my 3rd computer ??

[THHB]

The MicroGaming client only exports in a ".txt" file type.
PT3 says "unrecognized file type"

[kraada]

Please attach the file to a support ticket then so that we can look into supporting this type. In the meantime there should be a handhistory.db file on your machine in the Microgaming directory - if you take that to your other computer and import from that file manually you should get everything in that microgaming database.

[THHB]

There is no db file type under my Microgaming directory.

As far as sending you a ticket, please see my previous post in this thread.

Im not able to send you a ticket. Ive tried this at least 20 times before and probably spend >50 hours on this, without any success.

It is so frustrating that when I have a PT3 problem it always ends up with you asking for a ticket - which Im not able to do - and I stand back with my problems unsolved.

Im very very frustrated about this.....


In the light of all my previous problems and frustrations, I would be extremely happy if you could allow me to use my PT3 licens on my 3rd computer as well. This would at least solve my latest problem and I would feel that I have been helped to solve an important problem for me.

[kraada]

All you need to do to create a ticket is go to this page and fill out the form and click Submit - where are you having trouble?