Errors on FTP

[ptrack mike]

There is no *** 7TH STREET *** line in these hands. PTS needs all hand history lines to be present otherwise it can't import the hands properly. You'll have to contact Full Tilt and ask them why this happened and if they can email you the correct version of these hands.

[BluePredator]

Thank you! i will write to ftp support.
You are right, but when I have seen my history files from FTP - there are 75% hands without 7 street.
is this common error?

[BluePredator]

I have sent question to support.
also I have realised that there are absent also 4 or 5 or 6 street in some hands.

[ptrack mike]

I now remember one other person having this problem months ago but to be honest I don't remember what FTP told him.

[Guest]

wow i have same issue with FTP hands import for STUD Hi

[Guest]

bluepredator please answer here when you will get message from FTP support. thx

[BluePredator]

sure.
I have wrote to FTP support and to "software bug's team", but didn't receive answer yet.

[Guest]

sure.
I have wrote to FTP support and to "software bug's team", but didn't receive answer yet.

i sent e-mail to ftp support as well. two days. thei didnt answer yet

[Guest]

still waiting for answer from FTP support! wtf?? so long really! i'm mad.

[BluePredator]

Do you use button - sitout?
May be it is the problem ?