Can't import hands

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Can't import hands

Postby bwanawanadoobie » Wed Sep 15, 2010 7:21 am

I just purchased PT3 and now for some reason it won't import hands from Poker Stars. I think maybe I missed a patch or something. I get this message; : PokerStars: Unable to import hand (#49644898576). Reason: Unable to execute query: COPY holdem_hand_player_statistics FROM STDIN;; Reason: Fatal Error (ERROR: missing data for col
bwanawanadoobie
 
Posts: 15
Joined: Sun May 30, 2010 11:18 am

Re: Can't import hands

Postby kraada » Wed Sep 15, 2010 9:35 am

Please restart PT3 with the Logging Enabled link, reproduce and report this problem and we'll investigate further for you.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Can't import hands

Postby bwanawanadoobie » Wed Sep 15, 2010 10:03 am

kraada wrote:Please restart PT3 with the Logging Enabled link, reproduce and report this problem and we'll investigate further for you.

I'm not sure what you mean by restarting with the Logging Enabled link.
bwanawanadoobie
 
Posts: 15
Joined: Sun May 30, 2010 11:18 am

Re: Can't import hands

Postby bwanawanadoobie » Wed Sep 15, 2010 10:43 am

OK I figured out how to get logging enabled and this is what I get

05: PokerStars: Unable to import hand (#49651599229). Reason: Unable to execute query: COPY holdem_hand_player_statistics FROM STDIN;; Reason: Fatal Error (ERROR: missing data for column "val_curr_conv" CONTEXT: COPY holdem_hand_player_statistics, line 1: "10296 761 761 0 3 5697 2010/09/15 14:39:23 1 8 f t 0 f 0 f t f f f 0 f 0 f f f f f 0 f 0 f f f f f 0..." )
2010/09/15 10:40:05: PokerStars: Hand Imported (#49651599229) from Boucolion
2010/09/15 10:40:38: PokerStars: Unable to import hand (#49651620887). Reason: Unable to execute query: COPY holdem_hand_player_statistics FROM STDIN;; Reason: Fatal Error (ERROR: missing data for column "val_curr_conv" CONTEXT: COPY holdem_hand_player_statistics, line 1: "10297 761 761 0 3 5697 2010/09/15 14:39:59 2 9 f t 0 f 0 f t f f f 0 f 0 f f f f f 0 f 0 f f f f f 0..." )
2010/09/15 10:40:39: PokerStars: Hand Imported (#49651620887) from Boucolion
2010/09/15 10:41:36: PokerStars: Unable to import hand (#49651637023). Reason: Unable to execute query: COPY holdem_hand_player_statistics FROM STDIN;; Reason: Fatal Error (ERROR: missing data for column "val_curr_conv" CONTEXT: COPY holdem_hand_player_statistics, line 1: "10298 761 761 0 3 5697 2010/09/15 14:40:27 3 10 f t 0 f 0 f t f f f 0 f 0 f f f f f 0 f 0 f f f f f ..." )
2010/09/15 10:41:36: PokerStars: Hand Imported (#49651637023) from Boucolion
2010/09/15 10:41:59: PokerStars: Unable to import hand (#49651672210). Reason: Unable to execute query: COPY holdem_hand_player_statistics FROM STDIN;; Reason: Fatal Error (ERROR: missing data for column "val_curr_conv" CONTEXT: COPY holdem_hand_player_statistics, line 1: "10299 761 761 0 3 5697 2010/09/15 14:41:27 4 10 f t 0 f 0 f t f f f 0 f 0 f f f f f 0 f 0 f f f f f ..." )
2010/09/15 10:41:59: PokerStars: Hand Imported (#49651672210) from Boucolion
bwanawanadoobie
 
Posts: 15
Joined: Sun May 30, 2010 11:18 am

Re: Can't import hands

Postby kraada » Wed Sep 15, 2010 11:00 am

You downgraded from 3.07.x back to 3.06.2 - this will not work. You need to upgrade back to our latest beta version (3.07.4), available on our download page, and then everything will work properly for you.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Can't import hands

Postby bwanawanadoobie » Wed Sep 15, 2010 8:16 pm

fixed, thanks
bwanawanadoobie
 
Posts: 15
Joined: Sun May 30, 2010 11:18 am


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: Amazonbot and 23 guests

cron