Not working with new update ONGAME.

[dadaas]

ONGAME software sucks. And companies like BWIN and other that want to have many poker players should change platform. With PT3 not working there, they did not gain anything they just lost customers, i already noticed less players there, and at oleast they lost one until this problem is fixed and thats me. I dont know what kind of poker players they wish to get on site with that fancy flash mega memory eating software? Close everything and if you can play 12 poker tables at same time on ongame platform then you have mega strong computer. On my laptop i cant play 4 at the time withot hud...

Really someone should send ONGAME or websites that use ONGAME that they are loosing customers...

[tarix]

As a professional software developer myself I have hard time grasping how the problem can be on Ongames end. They just send out the hand histories, PT parses them and fails to display the statistics derived, when more than one table is open. What can Ongame do about this?

OnGame is processing windows messages in multiple threads. Due to the way they process certain messages they are causing one thread to deadlock another which causes the freeze. It's a pretty common problem with people who are new to windows programming and event driven programming in general.

[nanjamonja]

So PT is actually sending messages to P5?

[makdell]

so we are waiting update for ongame to fix it???

[kraada]

The latest beta fixes the issue as best we can.

[Nemesis89]

It's still unplayable. Perhaps on a bigger monitor it will look better but on laptop it sucks.

[thom1984]

Re: Not working with new update ONGAME.
by Nemesis89 » 05 Nov 2010 20:27

It's still unplayable. Perhaps on a bigger monitor it will look better but on laptop it sucks.

+1

The 3.07.6 is better... We can play by dowgrading adobe air to 1.5 and unistall flash player. But we can't access to hand history while playing (because flash uninstalled?)

Is it possible to dowgrade flash player?? (every link to flash it's for the new version 10.1...)

Thank you.

[tarix]

So PT is actually sending messages to P5?

No, but Windows does on our behalf since we attach the hud window to their client.

[Funkaholic]

I wrote to my poker client (Goalwin) and notified them about the issue and this is their response:

On 4 November 2010 22:14,
Hi!
The new ongame update doesnt work with the Poker Tracker 3 HUD.
When I run the HUD the goalwin client freeze up and crash. Without the HUD running and only importing hands in the background there is no problem.

I have adressed this issue with the PT support and they have made an thread in the forums about this problem.
In the forum I found that this problem was HUGE, and everybody who uses PT on an Ongame client have the same problem.
The PT support team let us reasently know that the problem is because of the ongame update and there is nothing wrong with the PT software.
They told us that "the ball" was now in your hands and that we would have to wait for you to adress the issue.

This is a HUGE problem for serious poker players and if this isnt resolved in an short matter of time I'm sorry to say that you probably will loose alot of serious players.

I hope this issue will be taken seriously and that we will get an answer from you as soon as possible.

Thanks

Arez

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Hi Arez,

I forwarded your email to Ongame Network, this is their reply:


"Please be advised that this issue with 3rd party products and our poker software is a known problem. However, it was previously confirmed by our technical team that this issue is definitely on the side of the 3rd party product. Therefore there is nothing we can do about this problem.

This can be confirmed if you ask the player to use our software without PokerTracker. If the issue doesn't persist wen PokerTracker is turned off, then this indicates that the issue is not on our side.

Furthermore, as “PokerTracker” (or other 3rd party software) is not owned and supported by Ongame Network, the players should contact the 3rd party software for further assistance in this matter.

As a workaround we suggest that the affected players downgrade their Flash players to 10.0. Also, if they are using Adobe Air they should downgrade Adobe Air to version 1.5. For further information on how to do this, please visit the Adobe website."


Best regards,

Stina
Goalwin support
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So who's to blame?

[WhiteRider]

OnGame is processing windows messages in multiple threads. Due to the way they process certain messages they are causing one thread to deadlock another which causes the freeze. It's a pretty common problem with people who are new to windows programming and event driven programming in general.

This issue affects all trackers, not just PT3. It is triggered by the trackers, but the problem itself seems to be that the OnGame software doesn't handle valid Windows messages correctly in some situations.
To stretch an analogy [a bit far], it's like buying a car which works fine when only you are in it, but if you have a car full of passengers it stops working. Is that the fault of you for having passengers, or the car?