POKER TRACKER HAS STEAL MY MONEY FROM CREDIT CARD...

General discussion of PokerTracker 3.

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POKER TRACKER HAS STEAL MY MONEY FROM CREDIT CARD...

Postby swimsuit » Sun Nov 14, 2010 4:37 pm

one month ago I bought PT3 Micro stakes for 44$, it was ok, but today I check my credit card and I saw 120$ was automatically was send to PT3 corp!! :) but I didn't buy something else :) Dear PT3 corp, I hope you will back my money! I have all screen shots! hope u'll return money :)
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Re: POKER TRACKER HAS STEAL MY MONEY FROM CREDIT CARD...

Postby WhiteRider » Sun Nov 14, 2010 5:18 pm

It looks like you opted into the TableTracker subscription when you purchased PT3 and didn't cancel it. That is the only reason you should be charged anything after your initial purchase. You would have been sent email reminders to cancel TableTracker at the end of the free trial period if you didn't wish to continue using it.
Please create a Support ticket and explain your situation and we'll pass it on to the person in charge.
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Re: POKER TRACKER HAS STEAL MY MONEY FROM CREDIT CARD...

Postby swimsuit » Sun Nov 14, 2010 5:28 pm

WhiteRider wrote:It looks like you opted into the TableTracker subscription when you purchased PT3 and didn't cancel it. That is the only reason you should be charged anything after your initial purchase. You would have been sent email reminders to cancel TableTracker at the end of the free trial period if you didn't wish to continue using it.
Please create a Support ticket and explain your situation and we'll pass it on to the person in charge.

Ok, and you (PT corp.) will back my money?
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Re: POKER TRACKER HAS STEAL MY MONEY FROM CREDIT CARD...

Postby swimsuit » Sun Nov 14, 2010 5:33 pm

Can you describe me what I should to do, to back my money? Please describe on steps!
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Re: POKER TRACKER HAS STEAL MY MONEY FROM CREDIT CARD...

Postby Peligroso » Sun Nov 14, 2010 7:02 pm

As WhiteRider said, create a Support Ticket (what category you choose doesn't really matter in this case) and explain the problem and enter this forum thread as the reference and we'll pass it on to the person in charge.
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Re: POKER TRACKER HAS STEAL MY MONEY FROM CREDIT CARD...

Postby swimsuit » Mon Nov 15, 2010 12:03 pm

So, I did it all. Nobody answer me :)) I want to know you'll back my money or not?
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Re: POKER TRACKER HAS STEAL MY MONEY FROM CREDIT CARD...

Postby kraada » Mon Nov 15, 2010 1:29 pm

What is your ticket number? I'll check on the status of the ticket for you.
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