Unable to connect to the database

[kraada]

Ah, I see. My apologies for misreading your post.

[bblong]

Hi Kraada,

I followed your recommendation, took a ticket, sent the files on Oct. 30th and never received a reply.
My ticket was 99497.

Could you please help me get a reply ?

Rgds,
B

[kraada]

You received a reply 3 hours and 27 minutes later which reads:

Hello,

Thank you for contacting PokerTracker Support. Are you using a firewall? If so, please see and follow the instructions given in the Firewall Troubleshooting Guide to see if that resolves your problems. If it doesn't, please also attach your five latest PostgreSQL log files available in your "C:/Program Files/PostgreSQL/8.x/data/pg_log" folder to this ticket so we can investigate further.

Best Regards,
David Nilsson

You can always find your tickets on your My Tickets page, and it will contain any replies you may have received, in case your spam blocker has somehow caused the reply to not get to you. We endeavor to reply to every ticket within 24 hours.