unable to launch bodog communicator

[justme]

After installing the new Beta version I get the following message "unable to launch bodog communicator" when trying to use the handgrabber for Bodog. I have McAfee installed and followed the instructions that came with the earlier mentioned message. I even turned off McAfee but still I get the same error-message. Anyone else suffering the same problem and anyone with an solution (I work on a Windows 7 Laptop with McAfee Internet Security on it).

Kind regards,

Maurice

[kraada]

This is the first I've heard of that being an issue - please try rebooting your computer and re-running our installer first thing then trying again and see if that helps.

[justme]

Thank you for your quick reaction.

Rebooted my PC and ran the latest installer of the Beta version but still the same message box pops up....

[kraada]

Are you running PT3 as Administrator?

[justme]

Yes; I'm running PT3 as Admin (it gives the error when I start to auto-import hands)

[WhiteRider]

Do you also have Bodog configured to Run as Administrator?
Are you sure that you configured your firewall to allow full access? This problem is normally caused by a firewall, and turning it off will not stop it interfering – you will need to allow full access or uninstall it to stop it interfering.
If you're not able to get it working you can schedule a remote assistance session where someone can logon to your computer with you and directly troubleshoot/resolve the issue. Our technicians are available from 10AM-5PM EDT and then again from 11PM-2AM EDT so please tell us what times you're available over the next few days, and what timezone you are in so that we can schedule a session.

[fncruz]

I am having the same problem.

I am running Bodog, PT3 as administrator.

I run AFG anti-virus and have added the entire folders for Bodog, PT3 and SQLgre to the exceptions list.

Am I missing something?

[Rondo]

Same issue. Using Comodo firewall, PT3 and Bodog are Run as Administrator. Just started with the latest PT3 Beta, the previous beta that was up for a day or so worked fine, grabbed all my Bodog hands too.
No events pertaining to this are recorded as being blocked in the firewall log.

[kraada]

Could you both restart PT3 with the Logging Enabled link on your Start menu, reproduce and report this problem so that we can investigate further for you?

[justme]

I set my PC (Windows 7) so that it always runs pokertracker.exe , pokertrackerhud.exe, pg_ctl.exe and postgres.exe (and also the bodog-software) as admininstrator. I gave full acces in McAfee to the files just mentioned.

I'm in Europe and if it is possible I would like to make an appointment after 19:00 hr (13:00 hr US time). Please let me know whta the best time is for your experts

Thank you very much