Crash When Importing Bulk Hand History From Pokerstars

[gamingmouse]

Hi,

I have a file with multiple hand histories that was sent to me form PokerStars support. When I attempt to manually import this file PT crashes midway through. If you would like the actual file please lmk and I'll email it.

Thanks,
Jonah

[ozora tsubasa]

Locate the file (last file shown in import window) and try importing that file alone. If it's causing the crash, go to Support section on the PT3 website and submit a ticket, uploading the file.

[gamingmouse]

There is no last file shown. I will go ahead and create the ticket.

[APerfect10]

[quote="gamingmouse"07d]There is no last file shown. I will go ahead and create the ticket.[/quote07d]

Thank you.

[ozora tsubasa]

[quote="gamingmouse"1g6]There is no last file shown. I will go ahead and create the ticket.[/quote1g6]

This is something you can do to find if there's a problem file. Go to your PokerTracker 3 folder. There should be a PokerTracker.log file there. If you are opening this file right after an import which crashed PT3, the last line on this log should correspond to something from the problem handhistory file. As an example, this is the last line from my PokerTracker.log :

[code1g6]2008/00/24 23:05:46.899: [00002396][PostgresConnection (Error)] Unable to execute query: COPY holdem_hand_summary FROM STDIN;; Reason: Fatal Error (ERROR: duplicate key violates unique constraint "hhs-unique_hand_no" CONTEXT: COPY holdem_hand_summary, line 1: "1318912 300 1 9 [b]4398395435[/b] 2007/12/05 08:43:48 2008/01/24 23:05:46 6 0 0 0 148.70 3.00 0.50 125 892 ..." )[/code1g6]

I found this 4398395435 to be the hand number. I was then able to find the problem file within my handhistory folder by doing a search for the text 4398395435. Once you locate the file, you can move it to another location and import the folder again. Here's a screenshot for the search in windows:
[url=http://www.karidegiliz.biz/publicpoker/2p214.jpg1g6][img1g6]http://www.karidegiliz.biz/publicpoker/2p214.jpg[/img1g6][/url1g6]

ps. to admins: I couldn't find a way to turn my BBCode on.

[kcannon]

I am Importing all of my files that PT2 moved over to my file where I keep everything, and every one in a few min is shutting down my PT, any reason this could be?

I have found a file that is casuing an error? where should I post it

[APerfect10]

[quote="kcannon"r6u]I am Importing all of my files that PT2 moved over to my file where I keep everything, and every one in a few min is shutting down my PT, any reason this could be?

I have found a file that is casuing an error? where should I post it[/quoter6u]

Please attach it to a [url=http://www.pokertracker3.com/support/index.php?cat_id=3r6u]support message[/urlr6u]...

-Derek

[APerfect10]

[quoteu48]ps. to admins: I couldn't find a way to turn my BBCode on.[/quoteu48]

Uncheck "Disable BBCode" in the Options box located directly below the editor.

Best regards,

Derek

[_dave_]

n/m

[ozora tsubasa]

[quote="APerfect10"tpc][quotetpc]ps. to admins: I couldn't find a way to turn my BBCode on.[/quotetpc]

Uncheck "Disable BBCode" in the Options box located directly below the editor.

Best regards,

Derek[/quotetpc]

Derek,

I don't have that option in my Options box:
[imgtpc]http://www.karidegiliz.biz/publicpoker/2p2r16.jpg[/imgtpc]