HUD Not Starting

[BoiledFrog]

I am running 3.11.7 beta on Mac OS Lion and I've stopped and started auto import and I've restarted PT3 but the HUD never starts. I can see the hands importing but the HUD never starts.

[BoiledFrog]

I did a hand review on PokerStars and the HUD popped on the review table. When I went back to the table I was playing on then the HUD was working. Weird...

[WhiteRider]

If this happens again please report your problem - your logs should let us see what is going on.

[mistasho17]

My HUD is not working either. It says loading the hands but nothing is happening. I have even restarted my computer. I am playing on Pokerstars. Oh and I'm using Mac mini.

[WhiteRider]

Please check the FAQ: PT3 HUD for solutions to common problems, and if that doesn't help then report your problem as suggested.

[seregaxx]

Same situation. HUD not starting after pokerstars update.(SNG HU)
old hendhistory:
PokerStars Game #73401601355: Tournament #495900278
new HH:
PokerStars Hand #73410222154: Tournament #495979059

[mistasho17]

I've been using PT3 for almost six months now and the HUD was working fine. It just stopped working yesterday. I figured I would post the problem here since a threat was already created. If you want however, I can create a support ticket.

[WhiteRider]

If you're not using v3.11.7 Beta please update for support of the new PokerStars format.

Download page
PT3 Build History / Release Notes

Otherwise, please open a ticket - thanks.

[seregaxx]

please update for support of the new PokerStars format.

Pokerstars update HH yesterday!!! You have not version for new pokerstars format.

[Beeblebreed]

I have the same problem using iMac. Tried to install the beta (3.11) version but it's still the 3.10 version starting. Any advice what im doing wrong pls.