pokerstars appears not to be installed

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

pokerstars appears not to be installed

Postby uselink » Sat Mar 17, 2012 11:32 am

hey

I om going to play zoom poker on pokerstars!

but i cant "check" the button i need under pokerstars configuration, because it says "pokerstars does appear not to be installed"

My hud and pokertracker works fine at standard tables. no problems.

but i cant play with my hud in zoom games, because of this issue!

regards
uselink
 
Posts: 9
Joined: Sat Mar 17, 2012 5:41 am

Re: pokerstars appears not to be installed

Postby kraada » Sat Mar 17, 2012 12:14 pm

Do you have Auto Import stopped? If not, try stopping it and that may activate those options for you.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: pokerstars appears not to be installed

Postby uselink » Sat Mar 17, 2012 12:28 pm

I cant see the "enable zoom poker" button

even if i am importing or not.

How can i get the " pokerstars does not appear to be installed" issue fixd?

i have pointed to the right folder for my hands ( pokerstars directory)

also my hud works perfectly on normal tables
uselink
 
Posts: 9
Joined: Sat Mar 17, 2012 5:41 am

Re: pokerstars appears not to be installed

Postby WhiteRider » Sat Mar 17, 2012 1:05 pm

If your HUD is working on normal tables then the hands are importing and you can ignore that warning.

If you do not see the Enable Zoom option then you will need to update to v3.13 from the Download page.
Make sure that both PT3 and PokerStars are closed down fully before you run the installer so that all the necessary files can be updated.
WhiteRider
Moderator
 
Posts: 54017
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: pokerstars appears not to be installed

Postby uselink » Sat Mar 17, 2012 4:00 pm

i did what you said.

Nothing changed.

when i try to auto decect a pokersite, it says "unable to detect pokerstars software"

even tho it is installed :/

anything else i could do?
uselink
 
Posts: 9
Joined: Sat Mar 17, 2012 5:41 am

Re: pokerstars appears not to be installed

Postby WhiteRider » Sat Mar 17, 2012 7:00 pm

As I said, if hands are importing then you do not need to worry about that warning. It just means that the hand history folder was not detected automatically - if you have set it manually then that is fine.

Do you still not see the "Enable Zoom" option?
Does it say v3.13.0 Beta in the title bar of PT3?

What operating system do you have?
WhiteRider
Moderator
 
Posts: 54017
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: pokerstars appears not to be installed

Postby uselink » Sun Mar 18, 2012 5:29 am

hands are importing perfectly!
i did manually point to the folder.

I cant see the zoom option and it is 3.13beta version that i am using :/

pretty strange
uselink
 
Posts: 9
Joined: Sat Mar 17, 2012 5:41 am

Re: pokerstars appears not to be installed

Postby WhiteRider » Sun Mar 18, 2012 6:21 am

You should be seeing something like this - note that you need to scroll down to see the "zoom" option:

2012-03-18 10h19_13.png
WhiteRider
Moderator
 
Posts: 54017
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: pokerstars appears not to be installed

Postby uselink » Sun Mar 18, 2012 8:24 am

god i am stupid!

it works, now!

thanks for the help
uselink
 
Posts: 9
Joined: Sat Mar 17, 2012 5:41 am


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 13 guests

cron
highfalutin