Trail PT3 - no hud

[Matress]

hi.
v3.13.1 trial installed.
hands importing but no hud is showing.


ideas??

orig thread i started regarding postgre is here: v3.13.1

[kraada]

Please see our HUD FAQ for a list of common reasons the HUD may not be showing for you.

[Matress]

1. hands are being auto imported.
2. Poker Stars installed in English
3. Stars and PT3 both have "Run As Administrator."
4. 'User Account Control' (UAC) = im on W7 and i have the UAC set to "never notify"
5. I have Disabled "Show stats for current limit only".
6. Set "Minimum Hands Required" = 1
7. I only have 1 database ..it is selected.

[tarix]

Please submit a Support Ticket with logs and a list of all the security software you run.

[Matress]

I am just having this problem on ZOOM tables now.
All other tables are showing the HUD fine.

???????????????????????

[kraada]

Did you submit a support ticket as tarix requested? If so, what is your ticket number?

[Matress]

Did you submit a support ticket as tarix requested? If so, what is your ticket number?

Hi.
No I have not submitted a ticket number yet. I wanted to divulge the relevant info first - this is only a ZOOM issue.

Should i submit a tcket now??

Thanks

[Matress]

Ticket number 120034.

Log File Attached

[kraada]

Thanks - we will investigate and get back to you in your ticket.