ZOOM HUD Stays Frozen

[gordo415]

ZOOM HUD Stays Frozen on the the first table that appears.
When the first hand is finished and a new Zoom 6 max table appears the player names and stats Remain from the previous (first) table and no matter how many tables come up the exact same stats remain !
If I restart the HUD or stop/start auto import, the HUD will change to reflect the names of the new table.
But after that the very same issue appears and the HUD again freezes and fails to reflect the stats/names of further tables.
Obv. if the player names are wrong the stats I am seeing are also wrong !
Wondering if the Poker Stars update yesterday has anything to do with this ?

[gordo415]

To update: I believe I have isolated the problem.
It s seems to happen because I am running the program 'Holdem Indicator'.
Holdem Indicator was recently updated to work with ZOOM as well.
Holdem Indicator has its own HUD ,but I have that feature disabled completely.
I only use HI to get Pot odds ,number of outs ,etc.
When I stop running HI the PT4 HUD starts to work properly again.
I will contact HI to make them aware of this issue.
I have used HI and TI in the past with Poker Tracker 3 and had no such issues.
Any ideas as to what is causing this issue ?
Thanks

[PJs Ronin]

This is no help to OP, but I've just tried Omaha Indicator with pokerstars PLO Zoom and everything worked fine; after I updated OI. Like OP, I do not use the OI HUD, just the odds calculator part and the PT4 HUD performed flawless.

[WhiteRider]

It may be that your other application is interfering with the way that PT4 interacts with the PokerStars software, interrupting the datastream, but since I don't know how that works I couldn't say for sure.
If you restart PT4 and play a few hands with OI running then attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket we'll take a look and see if we can see what causes it, but I can't promise that we'll be able to "fix" this.

[zachdk]

I also use Holdem Indicator, and have the same issue. So it looks like the 2 apps lock the datastream or something like that.

[gordo415]

I have sent a support ticket with PT4 log file , PT4 HUD log file and link to this post.
Thanks

[kraada]

Thanks, we will look into this issue for you.