keeps crashing - no error message

Questions and discussion about PokerTracker 4 for Windows

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keeps crashing - no error message

Postby MI5 Mark » Mon Mar 26, 2012 11:08 am

Hi, firstly its great but I am having a few problems with it stopping working, no error messages "PT4 has stopped working" and it closes. This happened firstly when I clicked start getting hands, just kept closing. I restarted PC and then it worked, I played a session and came back and its crashed again.

With no error messages its hard to say why, let me know if you need more info.
MI5 Mark
 
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Re: keeps crashing - no error message

Postby kraada » Mon Mar 26, 2012 1:27 pm

Are you running our latest beta version? What operating system are you using? Are you attempting to play Zoom?
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Re: keeps crashing - no error message

Postby MI5 Mark » Mon Mar 26, 2012 2:22 pm

Yes latest version

No not playing zoom

Playing 6max and when running its fine, it crashes either after been left active for a while, but mainly when i try get hands or it reply a hand.

Using Windows 7 64bit
MI5 Mark
 
Posts: 12
Joined: Mon Mar 28, 2011 5:38 am

Re: keeps crashing - no error message

Postby kraada » Mon Mar 26, 2012 3:17 pm

Can you reproduce this consistently? If so, can you get us the PokerTracker4.log file from a crash and attach it to a support ticket for us?
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Re: keeps crashing - no error message

Postby MI5 Mark » Mon Mar 26, 2012 3:42 pm

Sure if you tell me how and where to send the file
MI5 Mark
 
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Re: keeps crashing - no error message

Postby kraada » Mon Mar 26, 2012 5:55 pm

Send it via our support system.
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