by WhiteRider » Mon Jun 04, 2012 4:42 am
Housekeeping should be done automatically when you 'get hands from disk' too. The import wasn't interrupted, was it? A power failure or switch off could cause problems, for instance.
If you see the problem again please do send us the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) straight away so that we can investigate. Without seeing logs we can't guess what is going wrong for you as we're not seeing this ourselves.