observed hands from hand grabber with 888

[roy_miami]

I use handgrabber with 888 and PT4 doesn't seem to want to import those hands while playing but it will import them if I do a manual import from disk. Is there an option I need to change somewhere to get this to work?

[WhiteRider]

Do you have PT4 configured to import from the folder these files are being written to? If they are in the original hand history format then they should auto import OK.

[roy_miami]

yup, and like I said they import fine when I manually import from the directory so its not a problem with the format.

It seems as if its set to not import observed hands even though I have the import observed hands button checked.

[WhiteRider]

Where are the files being written to?
Try having them written to a different folder (e.g. a new folder in the same place as the real HH folder) and see if that works any better.

[roy_miami]

It doesn't really work. When you change the default folder for "Text Output Directory" from the original folder "C:\Program Files (x86)\Pacific Hand Grabber\History" to 888s hand history folder it will import some hands from handgrabber that way but there are a lot of errors and eventually it gives some major errors and stops importing. The same thing happens with PT3 fwiw . Doesn't make much sense to me, is there a log file I should submit?

[roy_miami]

This error sequence comes up and it stops importing automatically:

06:36:57 am: Error: Fatal Exception during Auto-Import process: bad allocation
06:37:01 am: 888 Poker: Stopping auto-import.
06:37:14 am: Auto-Import stopped.

[kraada]

Yes, please send us your log file. In the main PT4 window click File --> Show User Data Directory. In the window that appears, the file we need is the text file called PokerTracker4.