PT# doesn't work with Carbon Poker software update.....

[johnadams]

Can't get PT3 HUD to work with new software update. Error message on PT# sez:

2012/06/05 15:06:54: Merge: Unable to import hand (#5653501000034). Reason: Invalid limit (0/6//2012 NL) for hand #5653501000034

[kraada]

Please attach a hand or two to a support ticket and we'll look into this and get it fixed.

[johnadams]

Please attach a hand or two to a support ticket and we'll look into this and get it fixed.

when I go to processed hands , I get this when I click on 6/5 hands"

The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.


--------------------------------------------------------------------------------

Only one top level element is allowed in an XML document. Error processing resource 'file:///C:/Program Files/PokerTracker ...

<game id="56535023-5" starttime="2012/06/05 14:24:50 -0400" numholecards="2" gametype="2" seats="9" realmoney="true" data...

[roadie]

maybe they banned it, I get the same thing.

[PFunke]

I sent in a ticket with a sample of hand histories

[kraada]

Nobody banned anything - there was a change made to the hand history format.

We will have a fix ready for our next release which will fix these problems and the hands will import properly in that version. I would not expect it to take long before that release is available.

[Nemrod]

Where is it? HM had it done in less then 10 h. Just want you to know.

[WhiteRider]

We had an initial release on Thursday, with the follow-up update to fix the remaining couple of issues on Friday - you can get it from the Download page.