Problems I'm having with PT3

[calvinzorr]

I have the latest version of PT3 3.13.7 and play on Black Chip Poker


Problems I've been having with PT3 before the merge update (still having them currently):

- HUD is off. 80% of the time when the HUD pops up it appears in the wrong location. I usually just move the stats to the correct player, however since the new merge update, on about 70% of my tables, after I move the HUDs to the correct players, all the huds will disappear for like 10 seconds, then reappear all messed up again. After i fix it some tables do it again. I don't recognize any pattern, it seems random. Also, since the update, PT3 is calculating my winnings wrong. It seems like a lot of people are having this problem, is there a time frame of when it will be fixed?

Thanks

Calvin

[kraada]

The latest Beta (3.13.7) released on Friday should fix the winnings information going forward. There are a few known bad hand history bugs that lasted a couple of days on Merge; if you purge and reimport those hands things may be a bit better, but some of the hand histories are just written improperly and must be rejected. Regarding the HUD, please restart PT3 with the Logging Enabled link, reproduce and report this problem and we'll investigate further for you.

[calvinzorr]

What is the Logging Enabled link, and where can I find it?

[maniaman23]

80% of the time when the HUD pops up it appears in the wrong location. I usually just move the stats to the correct player, however since the new merge update, on about 70% of my tables, after I move the HUDs to the correct players, all the huds will disappear for like 10 seconds, then reappear all messed up again. After i fix it some tables do it again. I don't recognize any pattern, it seems random.

This sounds to me like you are not saving the layout changes. After moving the stats to the correct player click on the PT icon and save the layout. This should keep it the same as how you want it. What i have done is made my own custom HUD profile and my stats and layout are working successfully. After the update I had to make a few layout changes but it is back to normal. Personally, I like what changes Merge has done, only problem is they haven't fixed all the bugs yet. It's hard to be mad at PT for problems Merge is having. I have pokeredge "trial version" and sharkscope HUD also and neither sites have fixed their problems with the merge network.

Right now PT3 is the only one working correctly so big ups to the PT team!

Hope that helps calvinzorr

[WhiteRider]

The link that Kraada gave you in "report your problem" explains everything you need to do to tell us about your problem if calvinzorr's suggestion doesn't help you.

[calvinzorr]

What is the Logging Enabled link, and where can I find it?

bump, STILL NEED THIS ANSWERED PLEASE.

also,

For example, if you have have problems with the HUD please enable logging and restart PT3.

What is enable logging and how do I do it?

Thanks

[maniaman23]

WhiteRider just told you how to in the link.

The link that Kraada gave you in "report your problem" explains everything you need to do to tell us about your problem if calvinzorr's suggestion doesn't help you.