Merge updates change

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Re: Merge updates change

Postby kraada » Tue Jun 12, 2012 3:25 pm

Thanks, we appreciate it.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Merge updates change

Postby Muhatma » Thu Jun 14, 2012 3:29 am

Hi guys,

new issue here. The path in the new merge software looks fine. However I cannot update my PT3 for some reason. I follow the download link, install the software, everything seems fine until I reopen PT3 and nothing happened at all. Same previous Version asking me to download .7 again. Mine is stuck at the .5 MAC version.
Muhatma
 
Posts: 32
Joined: Mon Jan 09, 2012 7:32 am

Re: Merge updates change

Postby kraada » Thu Jun 14, 2012 8:57 am

Close PT3 completely, re-run the installer and try opening PT3 from the Applications folder, not any link on your dock or on the desktop. Sometimes those links can get stuck - if so, then just delete the link on your dock and re-pin the correct version and do the same for the desktop (delete the link, create a new one).
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Merge updates change

Postby bglick » Thu Jun 14, 2012 5:48 pm

I play on bcp. For some tables the HUD won't appear but others it will. Anyone else with this problem? How do I fix this?
bglick
 
Posts: 11
Joined: Wed Mar 07, 2012 1:32 am

Re: Merge updates change

Postby kraada » Thu Jun 14, 2012 5:51 pm

Is there anything special about those tables the HUD won't appear on? Are you using our latest beta version (3.13.7)?
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Merge updates change

Postby bglick » Fri Jun 15, 2012 8:11 pm

kraada wrote:Is there anything special about those tables the HUD won't appear on? Are you using our latest beta version (3.13.7)?


No nothing special with the table and yes I am using the latest beta version. I am running mac 10.6 if that helps
bglick
 
Posts: 11
Joined: Wed Mar 07, 2012 1:32 am

Re: Merge updates change

Postby WhiteRider » Sat Jun 16, 2012 4:04 am

Please enable logging and restart PT3. Play as few tables as possible to reproduce the problem then attach the PokerTracker.log file to a Support Ticket along with a screenshot of the table window and the hand history file for the session so that we can see what is going on.

Tutorial: Submitting a Bug Report
WhiteRider
Moderator
 
Posts: 54017
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Previous

Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 23 guests

cron
highfalutin