PT4's bug?

Questions and discussion about PokerTracker 4 for Windows

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PT4's bug?

Postby keramas » Wed Jul 18, 2012 4:31 am

I started to use PT4.
But the number of hands of Zoom imported from PT3 are slightly different from the one of PT3.
Is this PT4's bug? :evil:
keramas
 
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Re: PT4's bug?

Postby WhiteRider » Wed Jul 18, 2012 6:05 am

Did you get any errors when you converted the PT3 database?
How many hands different are they?
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Re: PT4's bug?

Postby keramas » Wed Jul 18, 2012 12:32 pm

I'm not sure that errors occured during converting.

the number of hands are

ZoomNL2 , 5325(PT4) , 5328(PT3)
ZoomNL5 , 106457(PT4) , 106506(PT3)
ZoomNL10 , 28565(PT4) , 28597(PT3)

Not only the number of hands of Zoom but also the number of other cash game are slightly different.
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Re: PT4's bug?

Postby kraada » Wed Jul 18, 2012 1:34 pm

Could you export, zip up and send us the NL2 Zoom hands via our support system? Given the ratios I suspect it's likely one issue and the 3 hands that don't convert will likely tell us everything we need to know.
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Re: PT4's bug?

Postby keramas » Wed Jul 18, 2012 10:49 pm

I'm sorry to not help you.
But I don't want to disclose my Poker Stars UserID.
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Re: PT4's bug?

Postby WhiteRider » Thu Jul 19, 2012 5:16 am

You don't have to send us your hands of course, but if you attach them to a ticket they are private and will be treated in complete confidence. Only our support staff will see them and they will only be used to investigate your specific issue.
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