HUD disappears - reappears on Cake

Questions and discussion about PokerTracker 4 for Windows

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HUD disappears - reappears on Cake

Postby FloridaPlayr » Sun Jul 29, 2012 6:23 pm

I just upgraded from PT3 to PT4, and played a short session on CAKE/Revolution to customize HUD. The HUD is very intermittent, it appears as it should after a hand or two, but often disappears for a short time 20 to 30 seconds, then re-appears. This fading in and out happens very frequently and of course is very annoying, as sometimes just when you want to view the HUD stats, it has disappeared. This happened to me on Cake with PT3 but it only happened 5 or 6 times an hour, today on PT4 it happened 5 or 6 times in 10 minutes.
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Re: HUD disappears - reappears on Cake

Postby WhiteRider » Mon Jul 30, 2012 3:44 am

That isn't something I've seen reported at Cake - does it disappear at any particular point such as when you click on a table or action button?
Do you run any scripts or applications to manage your tables? Does the same thing happen if you run without them?
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Re: HUD disappears - reappears on Cake

Postby FloridaPlayr » Mon Jul 30, 2012 9:59 am

This has always happened to me on Cake ever since the beginning of being able to use Poker Tracker HUDs on Cake. This with every version of PT3 (I always update to newest PT version as it comes out). It is anoying every time it happens, the spacing between it happening and the lenth of times the the HUD is missing varies.

I only play on Cake and usually play only one or two tables. I run no scripts. I have found no specific actions that cause the stoppong and starting of the HUD. It just suddenly disappears and then it seems that at the start or just after the start of a new hand it comes back.

Poof, it's gone, poof-poof it's back.
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Re: HUD disappears - reappears on Cake

Postby FloridaPlayr » Mon Jul 30, 2012 12:33 pm

push
Did this because my reply (post #3) was not showing in post # count on thread page - shows only 2 post not 3
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Re: HUD disappears - reappears on Cake

Postby kraada » Mon Jul 30, 2012 2:17 pm

I'll make sure WhiteRider sees your post.
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Re: HUD disappears - reappears on Cake

Postby WhiteRider » Tue Jul 31, 2012 3:44 am

What operating system do you have?
Are the drivers for your graphics card up to date?

Are you using the Cake version 1 or 2 software?
Click Help > About in the Cake lobby and tell us the version number.
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Re: HUD disappears - reappears on Cake

Postby FloridaPlayr » Tue Jul 31, 2012 12:44 pm

WhiteRider wrote:What operating system do you have?
Are the drivers for your graphics card up to date?

Are you using the Cake version 1 or 2 software?
Click Help > About in the Cake lobby and tell us the version number.


Answers in order:
Windows 7 (current and up to date) 1 year old computer
Don't know, but probably
Cake version 2.0.1.4483

Frequency of the event has decreased to once or twice and hour, about the way it was in PT 3
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Re: HUD disappears - reappears on Cake

Postby WhiteRider » Wed Aug 01, 2012 4:07 am

Please enable logging and restart PT4 and report your problem so that we can check your logs and see if there is anything unusual.
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