Deleting Note Tracker notes

[DODGYKEN]

Hi,

I've searched the forums but couldn't find an answer for this.

I'd like to delete all of the current notes that Note Tracker has put on players. I've tried purging all automatic notes but there are still notes there in game on players.

How can I get rid of all the notes it's created?

[kraada]

Purging all automatic notes removes everything that's in the database but purging is separate for Cash and Tournament so you may have been purging the wrong area. If you want to keep those notes from being taken going forward you want to set them to not be Active on the edit page. If you want them to be taken but only going forward and not going backward you want to change the value in the Create Automatic Notes From Hands Since box on the Status page.

[DODGYKEN]

I've purged all automatic notes on the cash tab and the tournaments tab. I've set the dates so that nothing is being imported. And I've made all the notes on the edit tab not active.

I still have notes on people in my HUD though. I'd really like to be able to get rid of them because I take quite a lot of notes myself and it just clogs up the note box. Is there not a file or something in my PT4 directory that I can delete to get rid of them?

[WhiteRider]

Do you have more than one database? NoteTracker notes would need to be purged separately for each database used by the Hud, but purging all notes should do just that. If you don't think all of the notes are being purged please enable logging (Configure > Options) and restart PT4 then do the 'purge all' again for both cash and tournament. Replay a hand including a player that you know you had automated notes on - do you still see the notes?
If so, attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket so that we can see what is going on.

[DODGYKEN]

Extremely helpful, thanks - sorted it.