Loading graphs lag

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Loading graphs lag

Postby busted_draw » Tue Aug 28, 2012 11:06 pm

When i try to load my hole db at the graphs it takes about 15 mins to load nad populate.Any solution?
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Re: Loading graphs lag

Postby WhiteRider » Wed Aug 29, 2012 3:37 am

Are you using v4.04.1?
Cash or tournaments?
How many hands/tournaments in this database roughly?
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Re: Loading graphs lag

Postby Seldar » Wed Aug 29, 2012 5:50 am

Hi.

I have the same problem : not as long as busted-draw, but it takes 5 minutes to compute a graph or summary.
I have 300k hands, cash game and Intel Core I5, windows 7 32bits
PostgreSQL 8.4
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Re: Loading graphs lag

Postby busted_draw » Wed Aug 29, 2012 7:21 am

4.04.1
210.000 hands
tournaments
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Re: Loading graphs lag

Postby kraada » Wed Aug 29, 2012 11:59 am

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.

Post your ticket numbers here for me and I'll take a look the queries in your logs to see if anything obvious jumps out at me.
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Re: Loading graphs lag

Postby busted_draw » Wed Aug 29, 2012 6:30 pm

id=126181 here u are .
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