HUD not working in some hands (Pokerstars ZOOM)

Questions and discussion about PokerTracker 4 for Windows

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Re: HUD not working in some hands (Pokerstars ZOOM)

Postby B Champman » Sat Jul 28, 2012 11:37 am

mine appear in the right place but every table or so has 1 or 2 stat boxes missing and it seems like 1 of 4 zoom tables always has 0 stats showing up (but still has the pt4 icons at the top of the table)
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Re: HUD not working in some hands (Pokerstars ZOOM)

Postby kraada » Sat Jul 28, 2012 11:38 am

Ok, that makes it harder - please do send us a support ticket with logs as explained above though. The more data we can get on this kind of thing, the better.
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Re: HUD not working in some hands (Pokerstars ZOOM)

Postby Romeo83 » Fri Aug 10, 2012 2:14 pm

I made a support ticket and sent my logs in.

In the meantime I've tried making a new database and housekeeping and rebuilding cache. Nothing helps.

I have noticed that the HUD starts messing up after I've been playing for a while, it always works perfectly in the beginning of the sessions.
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Re: HUD not working in some hands (Pokerstars ZOOM)

Postby kraada » Fri Aug 10, 2012 4:24 pm

Thank you for creating the ticket and sending us your logs. We will look into this matter and get back to you via your ticket.
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Re: HUD not working in some hands (Pokerstars ZOOM)

Postby Romeo83 » Wed Aug 29, 2012 8:54 am

Did anyone get this solved ?
The support basically replied that they don't know what's wrong and no clue if or when it will get fixed.
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Re: HUD not working in some hands (Pokerstars ZOOM)

Postby apm123 » Wed Aug 29, 2012 9:34 am

This is still a very huge problem on the zoom tables on stars.

Hud stats flying around on the tables, and sometimes PT4 crash when i have 4 tables open at the same time. It worked fine before the 4.04.1 update.
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Re: HUD not working in some hands (Pokerstars ZOOM)

Postby kraada » Wed Aug 29, 2012 11:57 am

I don't see any Zoom fixes listed so far for the next beta release yet; the more tickets and logs we can get with problems that exist the easier it will be for us to reproduce and fix these kinds of issues.
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