how to speed up popups stats

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Re: how to speed up popups stats

Postby c666666 » Fri Sep 28, 2012 2:31 am

kraada wrote:Are you running our latest Beta? In the prior stable builds there was an issue relating to CPU usage and popups that should be fixed in the latest beta.


Yes, I'm running the latest Beta.
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Re: how to speed up popups stats

Postby kraada » Fri Sep 28, 2012 9:32 am

Then please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears. The logs will contain query times and other valuable information we can use to determine if there is anything we can do to improve things on our end.
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