Can't start up - bad allocation error

[Floptracker]

The startup error still remaisn. The defrag didnt work. I've sent a ticket about that and will try to recreat the buddy error and sent a ticket about that too.

[kraada]

Thanks, we will investigate and get back to you in your ticket.

[liamus]

I'm having the same problem - can't log in to enable logging though?

[liamus]

I have tried reinstalling PT4 but still get the error at start up? Any help appreciated.

[WhiteRider]

Please follow these directions from earlier in this thread as it is likely that you have the same issue and this will allow us to get you working again ASAP.

That sounds like you may have a problem with your Buddies file.
In PT4 go to File > Open User Data Folder. In the folder that opens go to the 'Config' folder. Here you will see a file called "Buddies.cfg". Attach that file to a Support Ticket, and include a link to this thread as a reference, so that we can check it out for you.

Once you've sent us your buddies file, rename it to buddies.old and see if you can launch PT4 now?

[liamus]

Please follow these directions from earlier in this thread as it is likely that you have the same issue and this will allow us to get you working again ASAP.

That sounds like you may have a problem with your Buddies file.
In PT4 go to File > Open User Data Folder. In the folder that opens go to the 'Config' folder. Here you will see a file called "Buddies.cfg". Attach that file to a Support Ticket, and include a link to this thread as a reference, so that we can check it out for you.

Once you've sent us your buddies file, rename it to buddies.old and see if you can launch PT4 now?

I can't even open PT4 to get to this file? Surely with a complete re install too my buddies file will now be deleted?

[liamus]

Please follow these directions from earlier in this thread as it is likely that you have the same issue and this will allow us to get you working again ASAP.

That sounds like you may have a problem with your Buddies file.
In PT4 go to File > Open User Data Folder. In the folder that opens go to the 'Config' folder. Here you will see a file called "Buddies.cfg". Attach that file to a Support Ticket, and include a link to this thread as a reference, so that we can check it out for you.

Once you've sent us your buddies file, rename it to buddies.old and see if you can launch PT4 now?

I can't even open PT4 to get to this file? Surely with a complete re install too my buddies file will now be deleted?

Wait - I've found it. I have an open ticket so will attach it to that.

[liamus]

I'm unable to attach the buddy file to my support ticket - have tried three times now but everytime I attempt to upload it it finishes the upload and kicks me back to the support homepage?

Is there another way I can send it to you?

[kraada]

Zip it up first as explained here then attach the zip file and it will attach.