hands are imported but not displayed on HUD

[kuczenty]

Hi,

i've got this problem since couple of weeks but recently it's much more often than before. In 'View import status' tab i can see as PT4 is importing hands but HUD at the tables (at all of them) is freeze and do not display the latest hands.
After reset i cant see my own stats that i played at the table. So the only reason is to 'stop getting hands' and 'start...' again but it's a bit tilting while multitabling

[kraada]

What version of PT4 are you currently using?

[kuczenty]

the latest one - 4.06

[kraada]

Are these fast (zoom, rush, speed, etc) type poker or regular poker tables?

[kuczenty]

regular tables on pokerstars

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.