I'll make sure this gets looked into. In the meantime, please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our
support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
This will help us in working on a fix and we'll be able to get you notification when there is a fix (and if there isn't a general problem, we'll be able to figure out what you need to change to get things working for you).