Pokerstars HH folder is empy.

[AleRom91]

Hello guys . I ' ve been playing on pokerstars.it using PT4 . I don 't have any problem with HUD ecc... but my Pokerstars Hand History Folder is empty and i can 't do post session rewievs , how to deal with that . Thanks for the help

[WhiteRider]

When you finish playing the hand history files are moved to the "Processed" folder so that they don't have to be read again next time you import.
You can find this via the menu File > Open User Data Folder.
However, once the hands are in PT4 you shouldn't need the files directly - what are you doing with them that you can't do in PT4?

[AleRom91]

Well last times i played i just didn 't find them after the session time , so that i couldn 't do my reviews. I could n 't find the hands after 1 day only . I want to mark them , study them on the hand reviewer excetera...

[WhiteRider]

Ah, I see - so you're not actually looking for the hand history files themselves?

Were the hands imported as you were playing? Are the files now in the Processed folder?
If so, it is likely that you have a filter enabled - check the sidebar and clear any filters listed in blue.

If the hands weren't imported check the PokerStars Configuration Guide to make sure that you have PokerStars set up correctly to save histories.

[AleRom91]

Yes the file are being processed correctly

[AleRom91]

Can you tell which are the filters and where i can find them exactly ??? I have another issue right now anyway : my hud is trasparent on Pokerstars even if i ve setted it solid , how can i solve this too ?

[WhiteRider]

When looking at the View Stats page, check the sidebar on the left. Anything labelled in blue means the filter is active. Clear all of those, and anything listed around "More Filters". Also check that the "Show Marked Hands Only" option isn't selected, and no tags are selected, in the section just above the hand report.

There aren't any problems that I'm aware of with Hud transparency - please double check that you're editing the correct Hud profile.

[AleRom91]

Thanks for the help i solved all of my problems ; can i ask you one more question without opening a new post?I got an issue with the database management and the databases on it ,i want to delete them all and create a new one . I tried to completely unistall poker tracker 4 but the issue persists . I attached an image of that ; thanks for the attention.

[kraada]

You can delete databases via the Database -> Database Management window.

Please note that PokerTracker 4 does not support PostgreSQL 9.3 at this time. We only support up to 9.0.

[AleRom91]

Perfect anyway i couldn 't delete the N/A marked databases from that window ... can you please suggest me another solution ?