888 Hand History Import Issue

[alexjcombs]

Hello,
888 just pushed out a software update, and they seem to have done something to the hand history file format that PT3 does not like. I am getting the following error when trying to auto-import "888 Poker: Error: Unexpected beginning of hand history." Any insight as to what the issue is here?

Thanks!
Alex

[kraada]

They did change their software I believe. I'm not certain whether PT3 will be updated to compensate for the site breaking out import at this point. PT3's complete end of life is coming next summer, and I don't know whether the cutoff for fixing site support has passed yet.

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.