Auto-update takes forever

[Deomedes]

Hi guys, When i say auto update i mean the "downloading 1 file" window that opens every now and then when i open PT4. The only difference is that now it takes forever to complete. It doesn't seem to download anything and when i press cancel it just stays there with the bar, doing nothing. I ve already checked and found my internet connection and my firewall settings ok, though i haven't changed anything there. What should i do ?

[kraada]

That's downloading to upgrade one of our settings files; Tournament Detection is the most likely one (as it is updated the most frequently). If you let it sit for a few minutes does it finish?

If not, please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by going into the %Appdata%/Local/PokerTracker 4 folder - the file we need is the text file called PokerTracker4 that is in that folder.

[Deomedes]

I let it run for 20 minutes i don't think it needs more. Where can i find this log file ?

[kraada]

Click Start type %appdata% and hit enter. Go up a folder, then into Local and PokerTracker 4. It's the text file called PokerTracker 4 that's in that folder.

[Deomedes]

Thank you.