Previously, there was no lag

[lukwww]

Previously, there was no lag. Now when I play from time to time all the table stops for 3-4 seconds. This is the reason for spontaneous fits of cards. What could be the reason? Database size 2000MB. Ram 4GB. I Have enabled memory graber. When excluding tracker everything returns to normal. PostgreSQL uses sometimes 40-60% cpu. Tune postgre not help.

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once we have your logs we'll be better able to figure out what could be causing this for you.

[lukwww]

2013/12/07 17:32:56.601 [00004]: [- Main -][System] PokerTracker v4.08.3
2013/12/07 17:32:56.601 [00000]: [- Main -][SystemInfo] OS: Windows 7 (build 7601, Service Pack 1), 64-bit edition
2013/12/07 17:32:56.602 [00001]: [- Main -][SystemInfo] Windows Version: 6.1 build 7601 (platform 2) Service Pack 1
2013/12/07 17:32:56.602 [00000]: [- Main -][SystemInfo] Current Code Page: 1250 Locale: 0415
2013/12/07 17:32:56.602 [00000]: [- Main -][SystemInfo] Total Logical Processing Units: 2
2013/12/07 17:32:56.602 [00000]: [- Main -][SystemInfo] Processor Info: Numa: 1 Pkg: 1 Cores: 2 PUs: 2 (L1: 2, L2: 1, L3: 0)
2013/12/07 17:32:56.602 [00000]: [- Main -][SystemInfo] Processor 1: Speed: 2.67 GHz Name: Intel(R) Core(TM)2 Duo CPU E7300 @ 2.66GHz
2013/12/07 17:32:56.602 [00000]: [- Main -][SystemInfo] Processor 2: Speed: 2.67 GHz Name: Intel(R) Core(TM)2 Duo CPU E7300 @ 2.66GHz
2013/12/07 17:32:56.603 [00001]: [- Main -][SystemInfo] C:\ Disk Space: 163,063 mb total; 157,611 mb used; 5,453 mb free
2013/12/07 17:32:56.603 [00000]: [- Main -][SystemInfo] D:\ Disk Space: 139,728 mb total; 135,318 mb used; 4,410 mb free
2013/12/07 17:32:56.603 [00000]: [- Main -][SystemInfo] E:\ Disk Space: 174,136 mb total; 155,440 mb used; 18,696 mb free
2013/12/07 17:32:56.604 [00001]: [- Main -][SystemInfo] I:\ Disk Space: 2,225 mb total; 2,225 mb used; 0 mb free
2013/12/07 17:32:56.604 [00000]: [- Main -][SystemInfo] Physical Memory: 4,094 mb (2,439 mb available) Virtual Memory: 2,047 mb (2,047 mb available) Page File: 8,186 mb (5,357 mb available)
2013/12/07 17:32:56.605 [00001]: [- Main -][System Info] Video[0]: NVIDIA GeForce GTX 460 (\\.\DISPLAY2)
2013/12/07 17:32:56.880 [00275]: [- Main -][SystemInfo] Adobe Flash: 11.9.900.117 Plugin: 11.9.900.117 AIR: 1.5.3.9120
2013/12/07 17:32:56.883 [00003]: [- Main -][SystemInfo] Configuration: [General]\nRunCount=264\nBuildDate=2013/05/31\nFirstRun=N\nLogging=Y\nRegistrationCode=*** REG CODE REMOVED ***\n[Database]\nDefault.Postgres.Server=localhost\nDefault.Postgres.Port=5432\nDefault.Postgres.User=postgres\nDefault.Postgres.Password=dbpass\nDB1.Name=PokerTracker 4 Database\nDB1.Type=postgres\nDB1.Postgres.Database=PT4 DB\nDB1.Postgres.Server=localhost\nDB1.Postgres.Port=5432\nDB1.Postgres.User=postgres\nDB1.Postgres.Password=dbpass\nDB2.Name=PT4_2013_06_18_204909\nDB2.Type=postgres\nDB2.Postgres.Database=PT4_2013_06_18_204909\nDB2.Postgres.Server=localhost\nDB2.Postgres.Port=5432\nDB2.Postgres.User=postgres\nDB2.Postgres.Password=dbpass\nDB3.Name=PT4_2013_06_18_224859\nDB3.Type=postgres\nDB3.Postgres.Database=PT4_2013_06_18_224859\nDB3.Postgres.Server=localhost\nDB3.Postgres.Port=5432\nDB3.Postgres.User=postgres\nDB3.Postgres.Password=dbpass\nDB4.Name=PT4_2013_11_22_131052\nDB4.Type=postgres\nDB4.Postgres.Database=PT4_2013_11_22_131052\nDB4.Postgres.Server=localhost\nDB4.Postgres.Port=5432\nDB4.Postgres.User=postgres\nDB4.Postgres.Password=dbpass\nDB4.Default=Y\n[Import]\nAutoStart.900=N\nAutoStart.2600=N\nAutoStart.2300=N\nAutoStart.300=Y\nAutoStart.700=N\nAutoStart.400=Y\nAutoStart.2100=N\nAutoStart.1100=N\nAutoStart.600=N\nAutoStart.200=N\nAutoStart.100=Y\nAutoStart.1200=N\nAutoStart.2200=N\nAutoStart.2400=N\nMoveProcessedFiles=Y\nMoveProcessedFilesDirectory=C:\Users\Lukasz\AppData\Local\PokerTracker 4\Processed\nMoveProcessedFilesBySite=Y\nMoveProcessedFilesByDate=Y\nImportObservedHands=Y\nAutoTreatAs=Y\nOverwriteTournamentSummary=N\nTournamentDetectPostSummary=N\nEquity:HeroDeadCards=Y\nEquity:PreflopEnumeration=Hero\nHidden.900=N\nHidden.2600=N\nAutoStart.1400=N\nHidden.1400=N\nAutoStart.1300=N\nHidden.1300=N\nAutoStart.800=N\nHidden.800=N\nAutoStart.2500=N\nHidden.2500=N\nAutoStart.500=N\nHidden.500=N\nHidden.2300=N\nHidden.300=N\nAutoStart.1000=N\nHidden.1000=N\nHidden.700=N\nHidden.400=N\nHidden.2100=N\nHidden.1100=N\nHidden.600=N\nHidden.200=N\nHidden.100=N\nHidden.1200=N\nHidden.2200=N\nHidden.2400=N\nEmail:Pop:Port=110\nEmail:Pop:Password=^E:\nEmail:Pop:UseSSL=N\nPromptOnCloseDuringAutoImport=N\nAutoTourneyDetect=Y\n[Site.PokerStars]\nHandHistoryDirectory=D:\Program Files (x86)\HandHistory\;\nAutoCenter=N\nMemoryGrabber=Y\nPreferred.9=5\n[Players]\nActiveSiteID=100\nActiveName=Neo_gracz\nPrevious.1.SiteID=100\nPrevious.1.Name=ts1947\nPrevious.2.SiteID=100\nPrevious.2.Name=czaja99\nPrevious.3.SiteID=100\nPrevious.3.Name=Vronx93\nPrevious.4.SiteID=100\nPrevious.4.Name=golfik16\nPrevious.5.SiteID=100\nPrevious.5.Name=dyszka997\nPrevious.6.SiteID=100\nPrevious.6.Name=morfiacz\nPrevious.7.SiteID=100\nPrevious.7.Name=ManiekkkCDL\nPrevious.8.SiteID=100\nPrevious.8.Name=bRuNNoVsKy\nPrevious.9.SiteID=100\nPrevious.9.Name=Daw_18\nPrevious.10.SiteID=100\nPrevious.10.Name=WojtekBest\nPrevious.11.SiteID=100\nPrevious.11.Name=CaCaw\nPrevious.12.SiteID=100\nPrevious.12.Name=wanderer_pro\nPrevious.13.SiteID=100\nPrevious.13.Name=fizol18\nPrevious.14.SiteID=100\nPrevious.14.Name=wow.SwaN\nPrevious.15.SiteID=100\nPrevious.15.Name=FellipeNunes\nPrevious.16.SiteID=100\nPrevious.16.Name=bauza22\nPrevious.17.SiteID=100\nPrevious.17.Name=Certh\nPrevious.18.SiteID=100\nPrevious.18.Name=wintop11\nPrevious.19.SiteID=100\nPrevious.19.Name=simakos\nPrevious.20.SiteID=100\nPrevious.20.Name=SCARELface\nPrevious.21.SiteID=100\nPrevious.21.Name=strj2000\nPrevious.22.SiteID=100\nPrevious.22.Name=wafloool\nPrevious.23.SiteID=100\nPrevious.23.Name=robinspree\nPrevious.24.SiteID=100\nPrevious.24.Name=A-Tugrik\nPrevious.25.SiteID=100\nPrevious.25.Name=Edvardinsh\nPrevious.26.SiteID=100\nPrevious.26.Name=sajmplus\nPrevious.27.SiteID=100\nPrevious.27.Name=pro junior37\nPrevious.28.SiteID=100\nPrevious.28.Name=cetate13\nPrevious.29.SiteID=100\nPrevious.29.Name=szymek1908\nPrevious.30.SiteID=300\nPrevious.30.Name=Neogracz\nPrevious.31.SiteID=100\nPrevious.31.Name=zaq13\nPrevious.32.SiteID=100\nPrevious.32.Name=Marianx2010\nPrevious.33.SiteID=100\nPrevious.33.Name=panpankracy\nPrevious.34.SiteID=100\nPrevious.34.Name=wsn6\nPrevious.35.SiteID=100\nPrevious.35.Name=wycioreks\nPrevious.36.SiteID=100\nPrevious.36.Name=Scarface3110\nPrevious.37.SiteID=100\nPrevious.37.Name=scareface266\nPrevious.38.SiteID=100\nPrevious.38.Name=Kolcik19\nPrevious.39.SiteID=100\nPrevious.39.Name=CheikyMonkey\nPrevious.40.SiteID=100\nPrevious.40.Name=Fobus666\nPrevious.41.SiteID=100\nPrevious.41.Name=cyber420\nPrevious.42.SiteID=100\nPrevious.42.Name=badbet 13\nPrevious.43.SiteID=100\nPrevious.43.Name=T!deHunter\nPrevious.44.SiteID=400\nPrevious.44.Name=Neogracz1\nPrevious.45.SiteID=500\nPrevious.45.Name=Neogracz\n[HudMenu]\nLocked=N\n[TableTracker]\nGameIndex=0\nSites=PokerStars;\nHideTablesNoStats=N\n[Replayer]\nSpeed=7\n[Hud]\nMuckedCards.Display=Y\nMuckedCards.Length=5\nMuckedCards.Translucency=20\nLowOpacityTranslucency=90\nNotesMaxLines=10\nUseNoteColorOutline=Y\nUseTranslucency=Y\nVectorScaling=Y\nMinHands=10\nCurrentLimit=N\nCurrentBetType=Y\nSessionStats=Y\nShowEquityPercentages=Y\nLastXHands=0\nPlayerRanges=-\nTourneyStackFilter.0=1\nTourneyStackFilter.1=1\nTourneyStackFilter.2=1\nTourneyStackFilter.3=1\nTourneyStackFilter.4=1\nTourneyStackFilter.5=1\nTableSelect=N\n[Site.FullTilt]\nHandHistoryDirectory=D:\Program Files (x86)\HandHistory\nPreferred.9=5\n[TournamentDetect]\nCheckBoxProtectType=N\nCheckBoxSavePosPrize=Y\nCheckBoxSaveType=Y\nUnknownFinishRefundBuyin=N\nUnknownFinishICMAward=N\nNetAdjAllPlayers=Y\nNetAdjActivePlayerDecisions=N\nDefaultTables=0\nDefaultMinsPerRound=10\n[HudGui]\nNotesWindowX=450\nNotesWindowY=327\n[HandFormatting]\nHideResults=N\nShowResultsInSpoil=Y\n[Site.iPoker]\nHandHistoryDirectories=C:\Poker\EverestPoker.com\History;C:\Poker\William Hill Poker\History;\n[Replayer.ICM-Test]\nPosition=Random\nPreferred.10=0\nBlinds=100/200\n
2013/12/07 17:32:56.883 [00000]: [- Main -][PostgresService] Install: postgresql-x64-9.0 (64bit)
2013/12/07 17:32:56.938 [00055]: [- Main -][System] diffInDaysNow = 1801
2013/12/07 17:32:56.973 [00035]: [- Main -][Registration] counter1 = 0xba5d3708
2013/12/07 17:32:56.973 [00000]: [- Main -][Registration] counter2 = 0x05d30000
2013/12/07 17:32:56.989 [00016]: [- Main -][Registration] counter1 = 0xba5d3709
2013/12/07 17:32:56.989 [00000]: [- Main -][Registration] counter2 = 0x05d30000
2013/12/07 17:32:56.994 [00005]: [- Main -][System] Getting String: 1059-4E4B-5E3C-9DA0-7B43-D6D4-E456-24F9
2013/12/07 17:32:57.110 [00116]: [- Main -][System] Attempting to connect to: https://www.ptrackupdate.com/regcheck.php
2013/12/07 17:33:01.102 [03992]: [- Main -][Registration] License written to C:\Users\Lukasz\AppData\Local\PokerTracker 4\Config/PokerTracker.lic
2013/12/07 17:33:01.250 [00147]: [- Main -][System] Registered: true
2013/12/07 17:33:01.252 [00002]: [- Main -][WindowDialog] Opening Dialog: New Version Available (0018F1BC)
2013/12/07 17:33:04.206 [02954]: [- Main -][WindowDialog] Closing Dialog: New Version Available (0018F1BC)
2013/12/07 17:33:04.211 [00005]: [- Main -][System] Currencies v1.04 is up to date.
2013/12/07 17:33:04.245 [00033]: [- Main -][System] TournamentDetect v3.19 is up to date.
2013/12/07 17:33:04.245 [00001]: [- Main -][System] FullTilt v1.26 is up to date.
2013/12/07 17:33:04.246 [00000]: [- Main -][System] Party v1.04 is up to date.
2013/12/07 17:33:04.246 [00000]: [- Main -][System] iPoker v2.03 is up to date.
2013/12/07 17:33:04.271 [00026]: [- Main -][System] Files up to date
2013/12/07 17:33:04.275 [00004]: [- Main -][System] TRP Status: TH: false; TO: false; RH: true; RO: false; PH: true; PO: false;
2013/12/07 17:33:04.276 [00000]: [00000CD4][ThreadPool] Thread [06D9EA58]: Created
2013/12/07 17:33:04.276 [00000]: [00000D38][ThreadPool] Thread [06D9E950]: Created
2013/12/07 17:33:04.276 [00001]: [00000C5C][ThreadPool] Thread [06D9F2F0]: Created
2013/12/07 17:33:04.277 [00000]: [00000CFC][ThreadPool] Thread [06D9E848]: Created
2013/12/07 17:33:04.302 [00026]: [- Main -][WindowSplash] Checking installation
2013/12/07 17:33:04.303 [00000]: [- Main -][PostgresService] Failed to start service
2013/12/07 17:33:04.311 [00007]: [- Main -][PostgresConnection] Connecting to database: postgres
2013/12/07 17:33:04.704 [00393]: [- Main -][PostgresConnection] [0x0018f77c] Successfully connected to: postgres [070ebbe8] (PostgreSQL version 90013)
2013/12/07 17:33:04.704 [00000]: [- Main -][PostgresConnection] [0x0018f77c] Disconnecting from database: postgres
2013/12/07 17:33:04.705 [00002]: [- Main -][PostgresConnection] Connecting to database: postgres
2013/12/07 17:33:04.782 [00077]: [- Main -][PostgresConnection] [0x0018f2b4] Successfully connected to: postgres [070eba70] (PostgreSQL version 90013)
2013/12/07 17:33:04.782 [00000]: [- Main -][PostgresConnection] [0x0018f2b4] Disconnecting from database: postgres
2013/12/07 17:33:04.783 [00000]: [000004DC][WindowSplash::Worker::Entry] Beginning thread.
2013/12/07 17:33:04.783 [00000]: [000004DC][WindowSplash::Worker] Thread [0x000004DC]: Begin
2013/12/07 17:33:04.884 [00100]: [000004DC][StatManager] Loading stats and reports...
2013/12/07 17:33:05.128 [00245]: [000004DC][StatManager] Stats and reports loaded. Load: 244ms, Custom: 33ms, Dupe: 0.0445ms
2013/12/07 17:33:05.128 [00000]: [000004DC][FilterManager] Loading filters...
2013/12/07 17:33:05.404 [00276]: [000004DC][FilterManager] Filters loaded.
2013/12/07 17:33:05.404 [00000]: [000004DC][LayoutManager] Loading layouts...
2013/12/07 17:33:05.901 [00497]: [000004DC][StatManager] Loading stats and reports...
2013/12/07 17:33:05.992 [00090]: [000004DC][StatManager] Stats and reports loaded. Load: 90ms, Custom: 0.4278ms, Dupe: 0.0223ms
2013/12/07 17:33:05.992 [00000]: [000004DC][LayoutManager] Layouts loaded.
2013/12/07 17:33:06.044 [00051]: [000004DC][TagManager] Loaded 23 tag icons in 51ms
2013/12/07 17:33:06.044 [00000]: [000004DC][StatManager] Loading stats and reports...
2013/12/07 17:33:06.134 [00090]: [000004DC][StatManager] Stats and reports loaded. Load: 90ms, Custom: 0.4642ms, Dupe: 0.0219ms
2013/12/07 17:33:06.566 [00432]: [000004DC][NotesManager] AutoNotes loaded.
2013/12/07 17:33:06.651 [00086]: [000004DC][NotesManager] Initialized: 608ms
2013/12/07 17:33:06.681 [00029]: [000004DC][Player] 0 buddies found
2013/12/07 17:33:06.681 [00000]: [000004DC][WindowSplash::Worker::Entry] Ending thread.
2013/12/07 17:33:06.681 [00000]: [- Main -][WindowSplash] Initializing Main Window
2013/12/07 17:33:06.685 [00004]: [- Main -][PostgresConnection] Connecting to database: PT4_2013_11_22_131052
2013/12/07 17:33:06.875 [00190]: [- Main -][PostgresConnection] [0x0a356cc8] Successfully connected to: PT4_2013_11_22_131052 [0824ffd0] (PostgreSQL version 90013)
2013/12/07 17:33:07.355 [00480]: [- Main -][ConnectionManager] Database Version: 400017
2013/12/07 17:33:07.384 [00030]: [- Main -][PostgresConnection] Connecting to database: PT4_2013_11_22_131052
2013/12/07 17:33:07.416 [00032]: [- Main -][PostgresConnection] [0x0a357550] Successfully connected to: PT4_2013_11_22_131052 [09ee4400] (PostgreSQL version 90013)
2013/12/07 17:33:07.419 [00002]: [- Main -][PostgresConnection] Connecting to database: PT4_2013_11_22_131052
2013/12/07 17:33:07.447 [00029]: [- Main -][PostgresConnection] [0x0a357688] Successfully connected to: PT4_2013_11_22_131052 [09601b38] (PostgreSQL version 90013)
2013/12/07 17:33:07.449 [00002]: [- Main -][PostgresConnection] Connecting to database: PT4_2013_11_22_131052
2013/12/07 17:33:07.477 [00028]: [- Main -][PostgresConnection] [0x0a3577c0] Successfully connected to: PT4_2013_11_22_131052 [0a298778] (PostgreSQL version 90013)
2013/12/07 17:33:07.513 [00035]: [- Main -][System] Attempting to connect to: https://www.ptrackupdate.com/currencyRates.php
2013/12/07 17:33:07.987 [00475]: [- Main -][CurrencyManager] Added 10 new rates
2013/12/07 17:33:08.187 [00200]: [- Main -][CurrencyManager] Database Global Currency: USD
2013/12/07 17:33:08.187 [00000]: [- Main -][LayoutManager] Caching profile data.
2013/12/07 17:33:10.185 [01997]: [- Main -][LayoutManager] Caching profile data complete: 2.00s
2013/12/07 17:33:10.567 [00383]: [- Main -][WindowMain] Database: PT4_2013_11_22_131052 Size: 1780 MB
2013/12/07 17:33:12.998 [02430]: [- Main -][ptHtmlWindowFull] Clicked URL: about:blank
2013/12/07 17:33:13.138 [00141]: [- Main -][ptHtmlWindowFull] Clicked URL: https://pt4.pokertracker.com/community/ ... 3de2b62f30
2013/12/07 17:33:19.001 [05862]: [- Main -][WindowMain] Executing: Explorer /e,/root,"C:\Users\Lukasz\AppData\Local\PokerTracker 4"

[kraada]

4.08.3 is quite old at this point in time. Please update to 4.10.6 available on our download page first and let me know how things are after you have upgraded (note: upgrading the database can take a considerable amount of time since you've skipped so many upgrades, so do be prepared for this).