Cannot get Open Table to work on stars

[pesu3512]

Hi,

I open PT and run a search in TT.
Lanch PS from PT and then try to open table but nothing happens.

Im still in trial mode but evaluate for purchase.

Im using Windows 7 and play on pokerstars.eu.

Im prob. doing something wrong, please help get me going.

regards/peter

[kraada]

Are you running the latest version of PT4 (4.10.6)? Are you running PokerTracker 4 as Administrator?

[pesu3512]

Yes on both

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once we have your logs we'll be in a better position to say why this isn't working properly for you.