Carbon poker update, now PT4 isnt working

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Carbon poker update, now PT4 isnt working

Postby pherrot » Tue Jan 21, 2014 6:21 pm

A new carbon poker update changed the folder where the poker hands go/are kept, and now obviously my PT4 isnt working.

Any idea how to get this resolved? I assume i can just switch to the new folder or something but i couldnt figure out how.
pherrot
 
Posts: 2
Joined: Mon Dec 09, 2013 11:32 pm

Re: Carbon poker update, now PT4 isnt working

Postby JynxxniJ » Tue Jan 21, 2014 8:21 pm

I have this problem too. I cant find the new folder using PT4. I can find it on my PC and open up the hand history, but i cant see the folder using PT
JynxxniJ
 
Posts: 6
Joined: Thu Nov 07, 2013 7:38 pm

Re: Carbon poker update, now PT4 isnt working

Postby Rob4444 » Tue Jan 21, 2014 10:23 pm

Same thing happened with my PT3 today on Merge.

Can anybody help us out? - would be great!
Rob4444
 
Posts: 1
Joined: Sun Aug 30, 2009 7:07 pm

Re: Carbon poker update, now PT4 isnt working

Postby mookie666 » Tue Jan 21, 2014 10:46 pm

me too
mookie666
 
Posts: 13
Joined: Wed Aug 06, 2008 11:20 pm

Re: Carbon poker update, now PT4 isnt working

Postby mookie666 » Tue Jan 21, 2014 10:55 pm

oh my god, I think I figured this out even though I have the tech IQ of a gnat.

Go to Merge and click on Setting, Hand History Settings, and keep that open so you can see the directory.

Then in PT4 go to Configure, Site & Import Options. Click or right-click on Merge Network and make sure the 'site configuration' tab at the top is highlighted.

The file folder in the 'directories configuration' box is likely obsolete so hit 'remove'. Then hit add and use the pop up box to find the directory on your computer that matches the one that Merge is now using. Hit 'ok' and you're good to go. :P
mookie666
 
Posts: 13
Joined: Wed Aug 06, 2008 11:20 pm

Re: Carbon poker update, now PT4 isnt working

Postby sourdesil » Tue Jan 21, 2014 11:25 pm

Thank you soo much mookie i was trying to change the file location in the import config, i just couldnt find where the files have moved too. U DA MAN!
sourdesil
 
Posts: 5
Joined: Wed Sep 11, 2013 11:42 pm

Re: Carbon poker update, now PT4 isnt working

Postby JynxxniJ » Wed Jan 22, 2014 10:41 am

I have tried changing the file location to a new file, PT4 will see it, but it wont save it. I have changed it multiple times, but when I click on configure again the new folder doesnt show up
JynxxniJ
 
Posts: 6
Joined: Thu Nov 07, 2013 7:38 pm

Re: Carbon poker update, now PT4 isnt working

Postby kraada » Wed Jan 22, 2014 11:08 am

That should definitely be getting written. Make sure you are clicking OK to close the window and not the X at the top right.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Carbon poker update, now PT4 isnt working

Postby JynxxniJ » Thu Jan 23, 2014 7:56 pm

I cant even find the folder. It says its in

C:\Users\Nate\AppData\Local\CarbonPoker\history\Jasdevi

I found Nate, but there is not AppData folder in there. I searched my computer for an Appdata folder, found one, but there is no poker stuff in there
JynxxniJ
 
Posts: 6
Joined: Thu Nov 07, 2013 7:38 pm

Re: Carbon poker update, now PT4 isnt working

Postby WhiteRider » Fri Jan 24, 2014 4:20 am

AppData is a hidden folder - if you paste or type that path into the window after clicking "Add" in PT4 it will work.
WhiteRider
Moderator
 
Posts: 54017
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Next

Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 21 guests

cron