Error when adding table average group

[bender]

I created a table average group. After that PT 3.00.2 showed dialog box:
"An error occurred during the HUD process. Exception: Access violation. Please restart PokerTracker."
After PT restart the problem remains. If a group stats get removed the problem disappears. The problem occurred on HUD start.

[Josh]

Please reproduce the problem, so that it occurs whenever you restart PT3, then attach your C:\Program Files\PokerTracker 3\Data\Layouts.pt3 file to a support ticket. Be sure to reference this thread.

[steveleoni]

Yup, me too. I also added ranges to my stats, and now I'm getting the same error and HUD doesn't display previous hand anymore. I will also send a support ticket with that attached file.

[Omega Dog]

I get the same error whenever I try to add a table average group. The problem disappears once I remove the group. I can help more if you like but I don't know what you mean when you say "Please reproduce the problem, so that it occurs whenever you restart PT3, then attach your C:\Program Files\PokerTracker 3\Data\Layouts.pt3 file to a support ticket. Be sure to reference this thread." If you fill me in I'll be more than happy to help.

Cheers.

[WhiteRider]

I believe this problem is caused by adding the "$/hour ..." stats in Table Averages groups - please try one without those stats (they were added by mistake and do not work).

Tutorial: How to Create a PokerTracker 3 Log File
Support system

[Omega Dog]

I changed the table averages to exclude all of the "$/hour..." stats and it seem to be working great. If you still want a log let me know.

Thanks for the help!

[WhiteRider]

No, that's fine, thanks - we know about that one, and the offending stats have been removed for the next build.