after update to 4.11 PT4 doesn't work

[Sharrow]

ok,it worked for me to update the cache.
but the import hands issue is still there.pt actually imports hands,but about 1 per minute-but I am playing 4 tables rushpoker.

[kraada]

Sharrow,

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once you've submitted your ticket, post your ticket number here and we'll take a look to see what could be going on here. One question though: do you have a lot of custom stats, and are they of your own design?

[ollalla]

thx kraada meanwhile i upgraded postgres to 9.3 but same errors... send a new logfile again

[Sharrow]

where do i find the log file?

[kraada]

Sharrow: You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

Ollalla: Thanks, that is useful to know.

[ollalla]

@sharrow you have to start pokertracker with the shortcut pokertracker logging enabeld in start menu and then
pokertracker > file > open user data folder > PokerTracker4.log

[Sharrow]

152133 is the ticket number i sent.
i hope i attached all that you need to see.

[kraada]

Thanks Sharrow, that looks like the proper log file. We'll look into it and get back to you. It looks like this is a different issue from the one the others are reporting, your caches appear to be intact and functional.

[The Chump]

I have the exact same problems. I did everything the way I was supposed to. I played about 30 hands after, only 1 hand registered and no HUD.

[StevenM]

I have the exact same problems. I did everything the way I was supposed to. I played about 30 hands after, only 1 hand registered and no HUD.

Please follow the database cache update instructions previously posted in this thread, I would also advise restarting first as a precaution. Click Database > Database Maintenance > Rebuild Cache >Full Cache Rebuild. When this is complete please take one extra step, click Tools > Setup Assistant > Configure Sites. Complete the setup assistant, at the final stage it will import any excessive hands that were remaining to be processed. Once this is done, you can restart PokerTracker 4 and start playing.