after update to 4.11 PT4 doesn't work

Questions and discussion about PokerTracker 4 for Windows

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Re: after update to 4.11 PT4 doesn't work

Postby xbit » Thu May 22, 2014 9:22 am

xbit wrote:i made backup 4.10.9 base. Now i reinstall back 4.10.9, backup my base, but now when i try to import hands i only see

Downloading exchange rate information ...

and stuck with it for unlimited time. And cant stop importing too

Please help me return to 4.10.9!

Ticket 152341


cache rebuilding fix it
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Re: after update to 4.11 PT4 doesn't work

Postby TimStone » Thu May 22, 2014 10:26 am

please never do that again guys, bringing out bugged updates is for holdem manager users... i went back to previous version and needed to delete all databases and create a new one... will stick to old version until i see that 4.11 works flawlessly...
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Re: after update to 4.11 PT4 doesn't work

Postby xbit » Thu May 22, 2014 10:37 am

after moving up to 4.11 and down back to 4.10.9 custom HUD was gone :cry:

many hours of work...

and by the way you didnt answer for 2 tickets


Time of death May 19, 2014. PT4
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Re: after update to 4.11 PT4 doesn't work

Postby kraada » Thu May 22, 2014 10:42 am

wikked: What version of PostgreSQL are you using? We're finding those with lag problems are often having them solved by upgrading to PostgreSQL 9.3.
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Re: after update to 4.11 PT4 doesn't work

Postby smartchecker » Thu May 22, 2014 10:47 am

Same problems with large DB and custom stats. Cache rebuild running at the moment

Support Ticket #152364
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Re: after update to 4.11 PT4 doesn't work

Postby ommaha » Thu May 22, 2014 10:55 am

so, you recommend upgrading to 9.3 for everybody that has a slow import @kraada?

i use 9.0 atm. i am not sure if i should downgrade pt4 or upgrade postgresql now.
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Re: after update to 4.11 PT4 doesn't work

Postby Firenze41 » Thu May 22, 2014 11:01 am

Support Ticket #152331
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Re: after update to 4.11 PT4 doesn't work

Postby potamito » Thu May 22, 2014 11:03 am

is there a fcnkg way to roll back the update?
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Re: after update to 4.11 PT4 doesn't work

Postby kraada » Thu May 22, 2014 11:37 am

ommaha: Yes, at this point I would. Make a backup, install 9.3, restore from the backup, set it to active and default and give it a try. Every user we've had with that problem we've gotten upgraded for certain has said it has been fixed by the upgrade.

We still do not recommend downgrading and we are hoping to release a patch within the next 24 hours to address as many of the outstanding issues as we can.
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Re: after update to 4.11 PT4 doesn't work

Postby wikked76 » Thu May 22, 2014 11:56 am

kraada wrote:wikked: What version of PostgreSQL are you using? We're finding those with lag problems are often having them solved by upgrading to PostgreSQL 9.3.


ver 9.0 atm, so upgrading to 9.3 solves this issue?

have read in another post that its still in beta or testing phase and its not stable yet? only for advanced users of PT4 n postgres..
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