Run it twice

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Run it twice

Postby asdflkjh4567 » Thu May 22, 2014 9:24 pm

With the new version, all hands played in PLO that went to RIT have "Invalid pot size/winnings for hand #"
It is not recording any hands with RIT
Has anybody else seen this problem?

Thanks
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Re: Run it twice

Postby asdflkjh4567 » Thu May 22, 2014 9:57 pm

I also just checked the hands that did have RIT last week
Even though they are recorded, the HH is no longer there and the replays are empty
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Re: Run it twice

Postby WhiteRider » Fri May 23, 2014 3:04 am

Please attach one of your original hand history files including a hand like this to a Support Ticket so that we can investigate. Please post your ticket number here.
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Re: Run it twice

Postby sevuchella » Fri May 23, 2014 5:32 am

same problem bro/ zoom nl
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Re: Run it twice

Postby neemekas » Fri May 23, 2014 6:17 am

Same problem. It wont read hands with RIT. Tried to import hands again after asking them from stars. While importing all hands what with RIT shows error, without RIT duplicates.
Playing NL CAP.
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Re: Run it twice

Postby simpsp31 » Fri May 23, 2014 7:10 am

same issue with CAP, have updated ticket
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Re: Run it twice

Postby kraada » Fri May 23, 2014 7:57 am

If you have any import problems please send us a ticket with the hands as WhiteRider suggested -- that's the only way to be 100% certain that we've tested and fixed your particular issue. The more hands we get, the better.
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Re: Run it twice

Postby reto27 » Fri May 23, 2014 8:44 am

kraada wrote:If you have any import problems please send us a ticket with the hands as WhiteRider suggested -- that's the only way to be 100% certain that we've tested and fixed your particular issue. The more hands we get, the better.


I just sent you a hand in which the problem occurred. This seems to be a problem everyone is experiencing. When can we expect it to be fixed and will there be another update to do so?

Sorry for being pushy, but not being able to track my results correctly is kind of a biggie for me...
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Re: Run it twice

Postby bruzi » Fri May 23, 2014 9:13 am

simpsp31 wrote:same issue with CAP, have updated ticket



HU NL zoom and normal tables same...
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Re: Run it twice

Postby simpsp31 » Fri May 23, 2014 10:33 am

have pasted a hand into my ticket ref 152389
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