Updated to 4.11 now stuck "updating database"

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Re: Updated to 4.11 now stuck "updating database"

Postby kraada » Mon May 26, 2014 11:29 am

That amount of disk access and writing still takes time. The Cache Rebuild will give you an estimated completion time and it should be fairly accurate once it's run for a little while.
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Re: Updated to 4.11 now stuck "updating database"

Postby viktor_david » Mon May 26, 2014 3:08 pm

Fuck u.... fix the fucking pokertracker
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Re: Updated to 4.11 now stuck "updating database"

Postby viktor_david » Mon May 26, 2014 3:10 pm

everyone pays money here for the program and we dont make any money now because of ur problems.. fix the damn version
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Re: Updated to 4.11 now stuck "updating database"

Postby kraada » Mon May 26, 2014 3:19 pm

Please be civil. We are working our hardest to fix the issues that remain for the few people who are experiencing them. These are not endemic to the software and do not affect everyone. If you work with us via our support system, the end result will be a fix faster and an easier experience for you. If you choose not to, that is your choice, but we still expect you to be civil.
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Re: Updated to 4.11 now stuck "updating database"

Postby viktor_david » Mon May 26, 2014 3:23 pm

dudeeee.. ive tried to contact u like 20 times in the past 3 days and no response.. how u want me to be"civil" with such a communication?
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Re: Updated to 4.11 now stuck "updating database"

Postby Adreno » Mon May 26, 2014 4:58 pm

Thanks for all your help kraada & other devs. Your work is appreciated!
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Re: Updated to 4.11 now stuck "updating database"

Postby kraada » Mon May 26, 2014 5:14 pm

You're welcome, Adreno.

viktor: You've created two tickets within the last 24 hours. We do our best to respond to tickets within 24 hours during the best of times. At the moment, we have a higher than average ticket load and it's a holiday weekend in the United States which affects our support staff. We are working on the underlying issues and you will receive a response when our technician reaches your ticket in the queue.
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